Promoter

Job Title: E-commerce Specialist

Overall Job Objective:

Manage and develop sales operations through e-commerce platforms to achieve sales targets, and enhance customer experience by improving the performance of digital platforms and monitoring online marketing and sales operations.

Main Responsibilities:

1. Management of Electronic Platforms:

• Supervise the company's online stores and ensure their performance is optimized.
• Update products and information (prices, descriptions, images) on the platforms periodically.

1. Data and Performance Analysis:

• Monitor and analyze e-sales performance and report results.
• Study customer behavior on electronic platforms and provide recommendations to improve the experience.

1. Digital Marketing and Promotion:

• Implement targeted marketing campaigns to boost online sales, such as offers and discounts.
• Improve Search Engine Optimization (SEO) and Pay-Per-Click (PPC) advertisements to increase traffic to the online store.

1. Operations Management:

• Follow up on order processes and ensure successful completion.
• Coordinate with the operations team to ensure timely shipping of products.

1. Improving Customer Experience:

• Respond to customer inquiries related to e-commerce and resolve issues promptly.
• Ensure the store interface is user-friendly and supports a superior user experience.

1. Dealing with External Trade Platforms:

• Supervise sales through external platforms like Amazon, Noon, and others.
• Coordinate with platform partners to ensure optimal product visibility and increased sales.

1. Research and Development:

• Follow the latest trends in e-commerce and provide recommendations for performance improvement.
• Research new technologies and tools to enhance the performance of the online store.

Required Skills:

• Deep understanding of e-commerce platforms (Shopify, WooCommerce, Magento, or others).
• Knowledge of digital marketing fundamentals (SEO, SEM, social media advertising).
• Analytical skills to evaluate performance and make data-driven decisions.
• Familiarity with data analysis tools (such as Google Analytics).
• Excellent communication skills and ability to work within a team.
• Fluency in both Arabic and English.

Required Qualifications:

• Bachelor's degree in e-commerce, marketing, information technology, or a related field.
• Previous experience (13 years) in managing e-commerce platforms or digital marketing.
• Knowledge of retail sales processes and supply chain management is an additional advantage.

Job Benefits:

• Opportunity to work in a fast-growing and evolving field.
• Opportunities for skills development and exposure to the latest technologies.
• Work within a dynamic and creative team.