Reservations Agent

Join Our Team!
We are currently seeking passionate and dynamic guest-focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Key Responsibilities:

• Process and confirm guest room reservations made by clients via phone, letter, or fax.
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints, and requests regarding reservations.
• Stay updated with all promotions in and around the hotel, following established procedures for processing room reservations, rates, confirmations, and hotel facilities.
• Maintain an established filing system for all correspondence and collate reports as required by the Reservations Manager or Supervisor.
• Ensure all incoming calls are answered according to Rotana standards, and check constantly the incoming e-mails.
• Organize visa requests for hotel guests as per hotel policy and up-sell whenever an opportunity is identified.

Qualifications:

• A diploma/degree within the hospitality field with previous experience in hotel reservations.
• Proficient in computer tasks and possess excellent communication skills, with proficiency in English; additional language skills are an asset.

Position Requirements:

• Customer-focused with a proactive personality.
• Ability to work independently while establishing effective relationships with both internal and external customers.
• Competencies in teamwork, taking responsibility, recognizing differences, adaptability, and customer focus.

Join Our Team at Fairmont Ramla Riyadh!
At Fairmont Ramla Riyadh, we are looking for passionate and adventurous individuals to become part of our hotel family. As a Reservation Agent, you will play a key role in crafting unforgettable experiences for our guests by providing exceptional service over the phone. Your warm and engaging demeanor will reflect the high standards of hospitality that we pride ourselves on.

Key Responsibilities:

• Consistently provide professional and friendly service to all guests.
• Respond promptly to inquiries regarding room reservations and hotel information.
• Reserve accommodations across various market segments.
• Record reservation details accurately in our Central Reservations System.
• Drive hotel revenue by effectively upselling room types suited to guest needs.
• Ensure guest privacy and follow GDPR compliance.
• Collaborate with the Fairmont Global Reservations Centre to assist with guest needs.
• Perform cashier duties and ensure proper filing of paperwork.
• Other duties as assigned to enhance guest satisfaction.

Qualifications:

• Minimum 1-year experience in Reservations, Front Office, or Sales.
• Excellent command of English and professional telephone etiquette.
• Typing skills of approximately 40 words per minute.
• Experience with Property Management Systems (Opera) and Microsoft Office.
• Strong problem-solving abilities and attention to detail.

What We Offer:
We provide a competitive benefits package including medical, vision, and dental for full-time employees, employee travel programs, and various discounts, ensuring a rewarding work experience at Fairmont Ramla Riyadh.

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