Bill Collector / Credit Supervisor

About the Role

Sheraton is seeking a Bill Collector / Credit Supervisor to join its team. This full-time position involves assisting management with financial and operational reviews, ensuring accuracy in financial records, and managing collection processes. The role requires a professional who can maintain confidentiality, protect company assets, and uphold quality standards.

Key Responsibilities

• Review existing and evolving operating and financial issues, assisting management as needed.
• Verify the accuracy of figures, postings, and financial documents.
• Organize, secure, and maintain all files, records, cash, and cash equivalents.
• Record, store, access, and analyze computerized financial information.
• Classify, code, and summarize numerical and financial data for financial record-keeping using journals, ledgers, and/or computers.
• Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
• Prepare, review, reconcile, and issue bills, invoices, and account statements.
• Review, reconcile, and process credit card vouchers, advance deposits, overpayments, cancelled reservations, tax exemptions, and voucher invoices (*, Marriott Rewards and gift certificates).
• Respond to and resolve questions or disputes from Marriott's Shared Service Center/guests, credit card companies, and banks.
• Conduct credit checks as directed and follow up on past due accounts to resolve them.
• Set up, maintain, and manage collections for check guarantee service accounts.
• Assist management in training, evaluating, counseling, and motivating employees, serving as a role model and initial point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Adhere to all company policies and procedures, maintain confidentiality of proprietary information, and protect company assets.
• Anticipate and address guests’ service needs, communicate professionally, and prepare accurate written documents.
• Develop and maintain positive working relationships with colleagues and ensure adherence to quality expectations and standards.

Qualifications and Requirements

• 5-10 years of relevant experience.
• Ability to read and visually verify information.
• Capability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Work Environment

This is a full-time position within the Sheraton family, part of Marriott International. The role involves working within a global community that values diverse backgrounds and fosters an inclusive environment. Associates are expected to contribute to creating a sense of belonging and delivering meaningful guest experiences.

Company Commitment

Sheraton, as part of Marriott International, is committed to being an equal opportunity employer. The company values and celebrates the unique backgrounds, cultures, talents, and experiences of its associates, fostering an environment of non-discrimination on any protected basis, including disability and veteran status.