Supervisor Loss Prevention

About the Role

St. Regis Hotels & Resorts is seeking a Supervisor Loss Prevention to join their team in the Red Sea region. This full-time role involves overseeing security operations, ensuring guest safety, and protecting company assets. The ideal candidate will have 2-5 years of experience, including supervisory responsibilities, and will contribute to maintaining a secure and professional environment.

Key Responsibilities

• Patrol all hotel areas and assist guests with room access as needed.
• Conduct emergency drills, daily physical integrity and safety hazard inspections, investigations, interviews, and key control audits.
• Monitor CCTV and alarm systems; authorize, control, and document access to secured areas.
• Respond to accidents, administer first aid or CPR, and contact Emergency Medical System (EMS) when necessary.
• Gather information, complete reports, and maintain confidentiality of all documents, providing information only to authorized persons.
• De-escalate disturbances, resolve safety hazards, and handle all disruptions and complaints according to company policies.
• Escort undesirable persons from the hotel and ensure compliance with alcohol control laws.
• Assist management in training, motivating, and coaching employees, serving as a point of contact for the "Fair Treatment Guarantee and Open Door Policy."
• Comply with all company safety policies, report maintenance issues, safety hazards, accidents, or injuries, and complete required safety training.
• Ensure uniform and personal appearance are neat and professional, maintain privacy of company information, and protect company assets.
• Support co-workers, treat them with dignity and respect, and contribute to achieving common team goals.
• Meet quality assurance expectations and standards.
• Greet and acknowledge all guests according to company standards, communicate professionally, and respond appropriately to employee concerns.
• Remain alert to the possible appearance of objectionable persons on the property.

Physical Requirements

• Ability to move, lift, carry, push, pull, and place objects weighing less than 50 pounds (** kg) without assistance.
• Capability to assist in moving, lifting, carrying, and placing objects weighing more than 75 pounds (** kg).
• Capacity to stand, sit, or walk for extended periods or for the entire work shift, and move at a speed required to respond to work situations.
• Ability to read and visually verify information, inspect tools/equipment, and enter/locate work-related information using computers.
• Capability to grasp, turn, and manipulate objects, reach overhead and below knees, including bending, twisting, crawling, and leaning.
• Ability to move through narrow, confined, or elevated spaces, and over inclined, uneven, or slippery surfaces and stairs.
• Capacity to climb up and down stairs and/or service ramps.

Qualifications and Experience

• High school diploma or equivalent General Educational Development (GED) certificate.
• At least 2 years of related work experience.
• At least 1 year of supervisory experience.

Work Environment

This is a full-time position within the hospitality sector, based in the Red Sea region. The role requires adherence to company policies and procedures, with a focus on maintaining safety and security standards.

Application Process

Candidates who meet the outlined qualifications and experience are encouraged to apply for this role. Salary details will be discussed during the interview process.