Technical Copywriter / IT Technical Writer

About the Role

Astek Middle East is seeking an experienced Technical Copywriter / IT Technical Writer to join their team in Al Jubail, Eastern Region. This full-time, fully remote position involves transforming complex technical information into clear, accurate, and user-friendly documentation for enterprise IT environments. The role requires 5-10 years of experience.

Role Overview

The Technical Copywriter / IT Technical Writer will collaborate with technical teams and subject-matter experts to produce high-quality technical documentation, executive communications, user guides, standard operating procedures, and knowledge articles. The primary objective is to ensure technical information is easy to understand, professionally presented, factually accurate, and compliant with established documentation and governance standards. The ideal candidate will possess excellent written English, strong technical writing skills, attention to detail, and the ability to communicate complex IT concepts to diverse audiences.

Key Responsibilities

• Interview subject-matter experts and translate complex technical information into clear, accurate, and audience-appropriate content.
• Write, edit, and maintain technical and enterprise documentation, including policies, standards, procedures, SOPs, work instructions, knowledge articles, FAQs, user guides, release notes, and service catalog content.
• Develop technical briefs, project summaries, business cases, RFP/SOW content, executive presentations, leadership briefings, announcements, and training materials.
• Simplify complex concepts related to enterprise IT, software, ERP/SAP, integrations, data, AI, infrastructure, ServiceNow, and cybersecurity.
• Establish and maintain editorial standards covering terminology, writing style, readability, formatting, version control, accessibility, and approval workflows.
• Maintain document templates, terminology glossaries, content inventories, ownership records, review schedules, and version histories.
• Validate technical accuracy with subject-matter experts and coordinate reviews involving cybersecurity, privacy, legal, brand, and records management.
• Proofread and edit content to improve grammar, structure, consistency, clarity, and actionability, while identifying ambiguity and unsupported claims.
• Utilize approved AI productivity tools responsibly for drafting and quality checks, ensuring protection of confidential information and verification of generated content.
• Contribute to content-quality reporting and continuous improvement by monitoring feedback, content usage, search effectiveness, and adoption indicators.

Qualifications and Requirements

• Bachelor's degree in Technical Communication, English, Journalism, Communications, Information Systems, Computer Science, or a related field.
• A portfolio demonstrating high-quality technical or enterprise technology content for executive, technical, and end-user audiences.
• Excellent written English, with strong grammar, editing, structuring, and proofreading skills.
• Ability to translate complex technical information into clear, concise, and accessible content for different audiences.
• Experience creating structured documentation such as SOPs, procedures, user guides, knowledge articles, technical briefs, or enterprise presentations.
• Strong attention to detail, factual accuracy, terminology consistency, and document quality.
• Proficiency in Microsoft Word, PowerPoint, SharePoint, Teams, and content-management or document-repository platforms.
• Experience collaborating with technical teams and subject-matter experts to validate content and manage reviews.
• Understanding of document versioning, approval workflows, confidentiality, and information-protection practices.
• Ability to work independently in a remote environment, manage priorities, meet deadlines, and incorporate feedback effectively.

Preferred Qualifications

• Experience in IT, software, ERP/SAP, enterprise systems, engineering, manufacturing, infrastructure, or service management.
• Familiarity with knowledge management, UX writing, accessibility, or technical communication standards.
• Relevant technical-writing, Microsoft Office, knowledge-management, or AI productivity certifications.

Application Process

Candidates should be prepared to share a portfolio or writing sample demonstrating their technical documentation skills.