AsstMgr Food & Beverage I

About the Role

Le Méridien Hotels & Resorts is seeking an Assistant Manager, Food & Beverage, to join the team in Al Khobar, Eastern region. This full-time position is responsible for overseeing assigned food and beverage and culinary operations, focusing on guest and employee satisfaction while maintaining standards and achieving financial objectives.

Key Responsibilities

• Create and foster an environment that promotes motivation, empowerment, teamwork, continuous improvement, and a commitment to service.
• Provide excellent customer service to all employees and respond proactively to their concerns.
• Utilize coaching skills across the property to encourage staff in resolving guest and employee concerns.
• Demonstrate self-confidence, energy, and enthusiasm in daily operations.

Ensuring Guest Satisfaction

• Deliver excellent customer service and proactively address guest concerns.
• Understand and uphold the brand's service culture, setting clear service expectations for all guests.
• Take ownership of guest complaints or problems until resolved or escalated to the appropriate manager or employee.
• Follow up to ensure guest satisfaction with resolutions.
• Develop relationships with guests to build repeat clientele.

Operational Support

• Comply with all corporate accounting procedures.
• Assist the General Manager with the annual Quality audit as needed.

Qualifications and Experience

Candidates should possess 2-5 years of relevant experience in food and beverage operations. The role requires a professional who can effectively manage operations, ensure high levels of satisfaction, and contribute to financial goals.

Work Environment

This is a full-time position based in Al Khobar, within the Eastern region, at Le Méridien Hotels & Resorts. The role involves working within a dynamic hospitality environment focused on service excellence.