Customer Care Team Leader

About the Role

Tasheel Finance is seeking a Customer Care Team Leader to join their team in Al Khobar, Eastern region. This full-time role involves overseeing customer care operations for Buy Now, Pay Later (BNPL) services, managing team performance, and ensuring efficient service delivery. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Oversee daily BNPL customer care operations and ensure smooth workflow.
• Monitor team performance, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs).
• Lead, coach, and support customer care team members to achieve operational targets.
• Monitor service quality and identify areas for improvement.
• Handle customer escalations and resolve operational issues.
• Ensure effective utilization of CRM systems.
• Prepare performance reports and provide regular updates to management.
• Ensure compliance with company policies and procedures.

Qualifications and Experience

• Diploma or Bachelor’s degree.
• Minimum of 4 years of experience in customer care or customer service.
• At least 2 years of experience in a supervisory or team leadership role.
• Experience in BNPL services is required.
• Saudi nationality is mandatory.

Required Skills

• Strong leadership, communication, and problem-solving skills.
• Experience in contact center operations, CRM systems, and performance monitoring.
• Ability to manage teams and maintain service quality in a fast-paced environment.

Work Environment

This is a full-time position based in Al Khobar, Eastern region, focusing on customer care operations within the financial technology sector.

Application Process

Candidates who meet the specified requirements are encouraged to apply. Salary details will be discussed during the interview process.