Guest Service Agent

About the Role

IHG Hotels & Resorts is seeking a Guest Service Agent to join the team in Al Khobar, Eastern region. This full-time position is critical for ensuring a positive first impression and a seamless experience for guests, from arrival to departure. The role involves managing guest interactions and supporting their needs throughout their stay.

Key Responsibilities

• Provide a welcoming experience for all guests upon arrival.
• Acknowledge IHG Rewards Club members and returning guests, whether in person or over the phone.
• Process, manage, and receive payments for guest bookings.
• Ensure efficient and smooth check-in and check-out procedures.
• Anticipate guest needs and offer tailored recommendations.
• Serve as a primary contact for guests, assisting with inquiries ranging from billing issues to restaurant recommendations.

Required Qualifications and Skills

• Experience: 0-1 years in a related field.
• Communication Skills: Ability to interact effectively with guests, addressing both concerns and compliments.
• Problem-Solving Skills: Capacity to resolve issues and enhance guest satisfaction.
• Language Fluency: Proficiency in the local language is required; additional language skills are beneficial but not essential.
• Literacy and Technical Aptitude: Competence in reading, writing, basic mathematics, and computer skills.

Employee Benefits and Support

IHG Hotels & Resorts offers a competitive salary and a range of benefits designed to support employees. These include a full uniform, room discounts, and comprehensive training programs. The company is committed to fostering an inclusive environment where diversity is celebrated, and all colleagues are encouraged to contribute authentically. IHG provides equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. A culture of trust, support, and acceptance is promoted, welcoming diverse backgrounds and perspectives.

Work Environment and Wellbeing

IHG provides a collaborative environment where team members can grow and make a difference. The company emphasizes employee wellbeing through its myWellbeing framework, which supports health, lifestyle, and workplace balance. This framework ensures that employees feel supported both professionally and personally.

Application Process

Candidates who believe they are a suitable fit for this role are encouraged to apply.