AsstMgr Front Office

About the Role

Marriott International is seeking an Assistant Manager - Front Office to join their team in Riyadh and Ad Dir'iyah. This full-time position involves assisting the Front Office Manager in overseeing daily front office operations and staff supervision. The role focuses on ensuring efficient check-in and check-out processes, maximizing departmental financial performance, and maintaining high levels of guest and employee satisfaction.

Key Responsibilities

• Supervise and manage daily operations across front office areas including Bell/Door Staff, Switchboard, and Guest Services/Front Desk.
• Lead and influence team members, fostering mutual trust, respect, and cooperation.
• Ensure employee recognition is consistently applied across all shifts.
• Manage day-to-day operations to meet customer expectations and quality standards.
• Handle guest complaints, disputes, and conflicts effectively.
• Collaborate with the Front Office Manager to continuously improve departmental service.
• Communicate clear and consistent messages regarding Front Office goals.
• Participate in developing and implementing corrective action plans based on guest feedback.
• Provide guidance, feedback, and coaching to employees to enhance service delivery.
• Serve as a role model for appropriate behaviors and guest relations.
• Implement customer recognition programs and ensure adherence to Front Office policies and procedures.
• Monitor compliance with credit policies to reduce bad debts.
• Provide information to supervisors and co-workers, and update executives on relevant matters.
• Function in place of the Front Office Manager during their absence.

Required Experience and Skills

• 2-5 years of experience in a relevant front office or hospitality management role.
• Strong interpersonal and communication skills to lead and influence a team.
• Demonstrated ability to make sound financial and business decisions.
• Proficiency in managing daily operations and understanding various employee positions.
• Proven ability to handle complaints and resolve conflicts effectively.
• Commitment to guest satisfaction and continuous service improvement.
• Outstanding hospitality skills and a positive example for guest relations.
• Ability to analyze information and evaluate results to solve problems.

Work Environment

This is a full-time position based in Riyadh and Ad Dir'iyah, requiring daily interaction with guests and employees. The role involves working closely with the Front Office Manager and other departmental staff to maintain operational excellence and high service standards.