AsstMgr Front Office I

About the Role

Marriott International is seeking an Assistant Manager - Front Office I to join their team in Medina. This full-time role involves assisting the Front Office Manager in overseeing daily front office operations and staff supervision. The position focuses on ensuring efficient check-in and check-out processes, maximizing departmental financial performance, and maintaining high levels of guest and employee satisfaction.

Key Responsibilities

• Lead, influence, and encourage team members through strong interpersonal and communication skills, advocating for sound financial and business decisions.
• Supervise and manage daily operations across front office areas including Bell/Door Staff, Switchboard, and Guest Services/Front Desk.
• Ensure quality standards are met and customer expectations are consistently exceeded.
• Handle guest complaints, disputes, and conflicts effectively, striving to improve service performance.
• Collaborate with the Front Office Manager to continuously enhance departmental service and communicate clear goals.
• Participate in developing and implementing corrective action plans based on guest feedback and satisfaction results.
• Provide guidance, feedback, and coaching to employees to improve service delivery and ensure exceptional customer service.
• Implement and ensure compliance with the customer recognition/service program and all Front Office policies, standards, and procedures.
• Monitor adherence to credit policies and procedures to minimize bad debts and rebates.
• Function in place of the Front Office Manager during their absence, communicating critical information to staff.

Team Leadership and Development

• Foster mutual trust, respect, and cooperation among team members.
• Ensure employee recognition initiatives are consistently applied across all shifts.
• Establish and maintain open, collaborative relationships with employees.
• Empower employees to deliver excellent customer service and serve as a role model for appropriate behaviors and guest relations.

Operational Management

• Develop specific goals and plans to prioritize, organize, and accomplish work tasks efficiently.
• Analyze information and evaluate results to identify optimal solutions and resolve operational problems.
• Inform and update executives, peers, and subordinates on relevant information in a timely manner.

Qualifications and Experience

• Candidates should possess 2-5 years of relevant experience.
• Demonstrated ability to lead and supervise staff in a front office environment.
• Strong understanding of front office operations, including Bell/Door Staff, Switchboard, and Guest Services/Front Desk.

Work Environment

This is a full-time position based in Medina, offering an opportunity to contribute to a leading hospitality brand.