Service Sales Engineer HVAC

About Daikin Saudi

Daikin Middle East & Africa, a subsidiary of Daikin Industries Ltd., is a leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures, and supplies a broad portfolio of equipment and tailor-made solutions for residential, commercial, and industrial applications across Europe, the Middle East, and Africa (EMEA). Daikin EMEA employs over 12,000 individuals across more than 59 consolidated subsidiaries and operates 12 major manufacturing facilities.

About the Role

Daikin Saudi is seeking a Service Sales Engineer HVAC to be based in Dammam, Saudi Arabia. This full-time role is responsible for driving service sales growth, expanding the customer base, and maximizing recurring revenue through various service offerings. The position requires a combination of technical HVAC knowledge, business development skills, and commercial acumen to identify opportunities, strengthen customer relationships, and deliver profitable service solutions. The Service Sales Engineer will proactively develop the Eastern Region market and support customer retention.

Key Responsibilities

• Drive HVAC service sales growth and expand the customer base, focusing on Annual Maintenance Contracts (AMC), Operation & Maintenance (O&M) contracts, repair services, retrofits, upgrades, and spare parts sales.
• Identify and develop new business opportunities across commercial, industrial, and enterprise customer segments to increase market share and achieve sales and profitability targets.
• Build and maintain strong relationships with customers, facility managers, consultants, contractors, and key decision-makers to enhance customer satisfaction and long-term business retention.
• Conduct regular customer visits to understand operational requirements, assess equipment conditions, identify service opportunities, and recommend tailored HVAC solutions.
• Prepare technical and commercial proposals, quotations, and service offers in accordance with customer requirements.
• Follow up on submitted quotations, negotiate commercial terms, and convert opportunities into profitable contracts while achieving sales targets.
• Identify and promote value-added opportunities, including equipment repairs, retrofits, spare parts, preventive maintenance, and energy-efficiency solutions.
• Coordinate with service operations, technical teams, and spare parts departments to ensure commercially viable proposals and timely fulfillment of customer requirements.
• Manage the sales pipeline and maintain accurate CRM records covering customer interactions, opportunities, quotations, contract renewals, and sales forecasts.
• Monitor market trends, competitor activities, customer requirements, and emerging business opportunities to strengthen market positioning and support business growth.
• Ensure compliance with company policies, commercial procedures, quality standards, and applicable health, safety, and environmental requirements.

Qualifications and Requirements

• Bachelor's degree in Mechanical Engineering or a related engineering discipline.
• Minimum of 3 years of relevant experience in HVAC service sales and maintenance contracts.
• Strong knowledge of HVAC equipment, including chillers, VRF systems, air handling units (AHUs), and fan coil units (FCUs).
• Proven ability to develop new business, manage customer accounts, negotiate commercial agreements, and achieve sales targets.
• Experience in HVAC service sales within the Eastern Region of Saudi Arabia is highly desirable.
• Experience serving enterprise customers, industrial facilities, commercial buildings, and facility management companies is an advantage.
• Good commercial awareness, including pricing, profitability, and contract management.
• Ability to prepare competitive proposals, quotations, and commercial offers.
• Proficiency in Microsoft Office applications and CRM systems.
• Self-motivated, results-oriented, and capable of working independently while collaborating effectively with cross-functional teams.
• Willingness to conduct regular customer visits and develop business across the assigned territory.

Required Skills

• Excellent communication skills.
• Strong presentation abilities.
• Effective planning and time management.
• Analytical and problem-solving skills.

Work Environment

At Daikin, employees work in an environment that fosters trust, creativity, and continuous improvement. The company is committed to a diverse and inclusive workplace culture, providing opportunities for learning and growth.