Technical Services and Support Manager

About the Role

Jotun Saudia Co. Ltd. is seeking a Technical Services and Support Manager to lead the Technical Service Support department. This full-time position is based in Dammam and reports directly to the Protective & Marine Segment Director. The role involves close cooperation with various organizational functions, staff coaching and training, and active involvement in operational matters to ensure the safe and efficient operation of the Performance Coatings business.

Role Purpose

The primary objective of this role is to ensure that the Performance Coatings business unit operates with safe and efficient systems, supported by competent personnel. This includes managing paint specifications, guarantee handling, claims management, sales support, technical training, and technical service, thereby minimizing risks and ensuring expected coating performance.

Key Responsibilities

• Manage responses to technical questions regarding coating systems, specifications, guarantees, and application to ensure technical integrity of Performance Coatings products and systems.
• Oversee the technical aspects of Performance Coatings complaint processes, ensuring timely resolution and customer feedback to maintain Jotun's reputation as a professional supplier.
• Drive internal learning from complaint processes through regular reviews, action plans, root cause identification, and monitoring of corrective actions.
• Ensure knowledge transfer to the local organization through training, covering general technical knowledge, specific product knowledge, and Jotun's global working processes within Marine and Protective coatings.
• Lead and develop the Technical Service Support team, ensuring appropriate staffing and competence to achieve agreed objectives.
• Support the R&D function by conducting trial applications and field testing.
• Implement and maintain technical service policies, procedures, and operating structures to meet Jotun’s quality standards.
• Develop local Technical Sales Support business plans and departmental operations, including budget development, in alignment with Marine and Protective strategy.

Qualifications and Experience

• Candidates should possess 7-10 years of relevant experience.

What Jotun Saudia Offers

• Competitive compensation and benefits.
• Continuous learning and training opportunities through on-the-job training and the in-house Jotun Academy.
• Career development opportunities across various disciplines and geographies.
• A supportive and inclusive company culture.

Application Process

We invite qualified candidates to apply for this role to contribute to our team in Dammam.