CCTV CONTROLLER

About the Role

Sheraton Hotels & Resorts is seeking a CCTV Controller to join their team in Dammam, Eastern region. This full-time position involves monitoring security systems and ensuring the safety and security of the property, guests, and employees. The role requires a proactive approach to security and the ability to respond effectively to various incidents.

Key Responsibilities

• Patrol all areas of the property and assist guests with room access.
• Monitor Closed Circuit Televisions, perimeter alarm systems, duress alarms, and fire life safety systems.
• Lock property entrances as required and conduct daily physical hazard inspections.
• Respond to accidents, administer first aid/CPR if necessary, and contact emergency services.
• Assist guests and employees during emergency situations and notify appropriate individuals of incidents.
• Defuse guest/employee disturbances and call for outside assistance when necessary.
• Complete incident reports for all Security/Loss Prevention related incidents.
• Resolve safety hazard situations and escort unwelcome persons from the property.
• Report to scenes of vehicle accidents/thefts and call for assistance using proper code responses.
• Complete a Loss Prevention shift summary/daily activity report.
• Maintain confidentiality of all Security/Loss Prevention and property reports/documents.
• Conduct investigations, gather evidence, and interview relevant parties.

Operational Duties and Professional Conduct

• Adhere to all company policies and procedures, reporting accidents, injuries, and unsafe conditions to management.
• Complete required safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge guests according to company standards, anticipating and addressing service needs.
• Assist individuals with disabilities and express genuine appreciation to guests.
• Communicate clearly and professionally, preparing and reviewing written documents accurately.
• Develop and maintain positive working relationships and support team goals.
• Comply with quality assurance expectations and standards.

Physical Requirements

• Ability to stand, sit, or walk for extended periods or an entire work shift.
• Read and visually verify information in various formats, including small print.
• Visually inspect tools, equipment, or machines to identify defects.
• Enter and locate work-related information using computers and/or point-of-sale systems.
• Move at a speed required to respond to work situations (*, run, walk, jog).
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance, and objects exceeding 75 pounds with assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces, and over sloping, uneven, or slippery surfaces, as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Qualifications and Experience

• Education: High school diploma or * equivalent.
• Experience: 0-1 years of related work experience. No supervisory experience is required.
• License or Certification: None specified.