Help Desk

📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الدمام

وصف الوظيفة

About 2P Perfect Presentation

Since 2004, 2P Perfect Presentation has been a leader in Saudi Arabia’s ICT sector, providing integrated technology solutions that support organizations in digital transformation and operational efficiency. The company offers end-to-end solutions through its specialized business units and market expertise.

The Role of Help Desk

2P Perfect Presentation is seeking a Help Desk professional to join their team in Dammam, Eastern Region. This full-time role involves providing front-line IT support, ensuring the timely resolution of technical incidents and service requests. The Help Desk will serve as the primary point of contact for end-users, managing IT incidents and service requests in line with established IT support and ITIL-based processes. The position requires 2-5 years of relevant experience.

Key Responsibilities

Receive, log, categorize, and prioritize IT incidents and service requests.
Provide first-line technical support to end-users.
Troubleshoot common hardware, software, account access, and network connectivity issues.
Assist users with password resets, account access, and basic system configuration.
Resolve incidents within agreed Service Level Agreements (SLAs) when possible.
Escalate unresolved or complex issues to the appropriate support teams.
Track incidents and service requests using the IT ticketing system.
Maintain accurate documentation of reported issues and resolutions.
Communicate clearly with users regarding incident status and resolution.
Follow established ITIL processes and Service Desk procedures.
Support knowledge-base updates and documentation of recurring solutions.
Coordinate with infrastructure, application, network, and security teams as required.

Qualifications and Experience

High school diploma, associate degree in IT, bachelor’s degree, or a relevant technical qualification.
1–5 years of experience in a Service Desk, Help Desk, Technical Support, or a related role.
Basic knowledge of computer hardware, software, and network connectivity.
Familiarity with IT ticketing systems and incident management.
A good understanding of ITIL concepts and service management processes is preferred.