Junior Service Customer Account Manager MEAT

About the Role

GE Vernova is seeking a Junior Service Customer Account Manager MEAT to join our team in Dammam, Eastern region. This full-time position is designed for candidates with 0-1 years of experience, serving as a foundational role within our Service operations for the Middle East, Africa, and Turkey (MEAT) region.

Role Purpose and Contribution

The Junior Service Customer Account Manager acts as the operational backbone for the Service team. This role is responsible for supporting the lifecycle of service contracts, coordinating cross-functional field operations, and ensuring the delivery of high-value solutions to our clients. You will assist in managing complex contracts, tracking financial metrics, and maintaining proactive communication with both internal engineering teams and external customers to support the region’s commercial success and operational efficiency.

Key Responsibilities

• Assist in supporting the lifecycle of service contracts, delivering on contractual commitments and managing warranty periods.
• Act as the primary bridge between on-site technical teams, logistics, and external subcontractors to ensure timely and compliant service delivery.
• Participate in updating key performance indicators (KPIs) and financial metrics, preparing critical data for customer reviews and reports to drive operational efficiency.
• Manage day-to-day customer communications, contributing to resolve issues proactively in collaboration with internal engineering and technical experts.
• Assist Service Account Managers in identifying and preparing service renewals and extension proposals, contributing directly to the region’s commercial success.
• Ensure all activities are carried out in compliance with GE Vernova’s policies, including internal system reporting, financial accuracy, and EHS (Environmental, Health, and Safety) standards.

Qualifications and Experience

• 0-1 years of experience, with previous internship or early-career experience in an industrial or energy environment preferred.
• Demonstrated experience in customer-facing roles.
• Comfort with financial tracking and reporting tools.

Required Skills and Attributes

• Excellent written and oral communication skills, with the ability to convey information clearly to both business and technical personnel.
• Strong analytical and problem-solving skills, with an ability to manage competing priorities in a fast-paced, cross-functional environment.
• Proactive mindset with the ability to take ownership of assigned tasks.
• Good interpersonal and organizational skills to build and maintain strong relationships with diverse stakeholders.
• Highly motivated to learn and develop deep expertise in the full lifecycle of industrial service projects.

Work Location

This full-time position is based in Dammam, Eastern region, Saudi Arabia.