Agent At Your Service

About the Role

Marriott International is seeking an Agent-At Your Service to join their team in Riyadh. This full-time position is responsible for managing guest requests and inquiries through various communication channels, ensuring a high standard of service delivery. The role requires 0-1 years of experience.

Key Responsibilities

• Answer, record, and process guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
• Operate the telephone switchboard, process wake-up call requests, and direct calls to the appropriate extensions.
• Receive, record, and relay messages accurately to guests and relevant departments.
• Log all guest requests or issues into the computer system and follow up to ensure resolution and guest satisfaction.
• Provide information to guests regarding room features, property amenities, and local areas of interest.
• Process room service orders, answer menu-related questions, and record transactions in the point-of-sale system.
• Assist guests with internet access and in-room entertainment systems.
• Welcome and acknowledge guests according to company standards, anticipate service needs, and assist individuals with disabilities.
• Communicate professionally and clearly, using appropriate telephone etiquette.
• Develop and maintain positive working relationships with colleagues and support team goals.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by supervisors.

Work Environment and Expectations

The role requires adherence to all company policies and procedures, ensuring a clean and professional appearance. Maintaining confidentiality of proprietary information and protecting company assets are essential. Associates are expected to read and visually verify information in various formats, and may be required to stand, sit, or walk for extended periods. The ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance is also required.

About the Westin Team

At Westin, the focus is on empowering guests to enhance their well-being during travel. The brand aims to be a preeminent wellness brand in hospitality, which requires passionate and engaged associates to bring its unique programming to life. Associates are encouraged to embrace their own well-being practices. Ideal candidates are passionate, active, optimistic, and adventurous, taking pride in maintaining their well-being.

Candidate Profile

The ideal candidate will possess strong communication skills, a guest-focused approach, and the ability to manage multiple tasks efficiently. A commitment to maintaining professional standards and supporting team objectives is crucial for success in this role.