Agent Engineer

About Sarj

Sarj is a technology company based in Riyadh, KSA, focused on developing innovative solutions in Voice AI and AI agents. The company is experiencing growth in the market and is seeking professionals to join its team.

Role Overview

As an Agent Engineer, you will contribute to the design, construction, and deployment of AI agents that address practical challenges. This full-time position involves supporting Proof of Concept (POC) development, managing the delivery of agent implementations, and interacting directly with clients. The role offers experience in modern AI applications.

Key Responsibilities

• Support the development of Proof of Concepts (POCs) for new client use cases, from initial scoping to demo-ready delivery.
• Design and build AI agents using the company's platform, translating client requirements into functional agent workflows.
• Manage the end-to-end delivery of agent implementations, including responsibility for timelines, quality, and outcomes.
• Interface with clients to gather requirements, present progress, respond to inquiries, and manage expectations throughout project lifecycles.
• Review recorded calls between AI agents and customers, assessing interactions for accuracy, tone, compliance, and customer experience.
• Score conversations against a defined quality rubric and document findings in the QA tracking system.
• Identify agent errors, hallucinations, missed customer cues, and policy or compliance issues for team resolution.
• Analyze patterns and trends across calls, including recurring failure modes, common customer questions, and opportunities to improve agent prompts and workflows.
• Collaborate with the Operations team to provide feedback that informs agent training, prompt updates, and product enhancements.
• Contribute to the refinement and evolution of the QA rubric and scoring guidelines as agents develop.
• Prepare weekly quality reports summarizing performance metrics, key issues, and recommended improvements.
• Occasionally review chat or text-based agent transcripts in addition to voice calls.

Qualifications and Experience

• 0-1 year of professional experience.

Benefits of Joining

• Opportunity to work within a growing technology start-up.
• Participation in a collaborative, mission-driven work culture.
• Direct experience working on AI products.

Location

This position is based in Riyadh, KSA.