Assistant Manager Quality & Performance

About the Role

Elm Company is seeking an Assistant Manager Quality & Performance to join their team in Riyadh, Saudi Arabia. This full-time role focuses on leading and enhancing quality and performance practices across digital products, services, and technology processes. The Assistant Manager will establish quality standards, monitor performance measures, identify improvement opportunities, and coordinate quality assurance activities to ensure the delivery of reliable, high-quality technology solutions that meet business requirements, customer expectations, and Elm’s quality standards.

Key Responsibilities

• Develop and maintain quality assurance practices, standards, and control mechanisms for technology products and services.
• Define and monitor performance measures, KPIs, and quality indicators, analyzing results to identify trends and improvement opportunities.
• Coordinate functional and user acceptance testing activities, ensuring validation of business requirements and expected product behavior.
• Conduct structured root cause analysis for recurring quality and performance issues, coordinating corrective actions with stakeholders.
• Monitor compliance with technology quality standards, internal requirements, and approved practices, establishing quality checkpoints.
• Develop quality and performance dashboards, scorecards, and management reports, providing analytical insights for decision-making.
• Identify opportunities to improve technology processes, service quality, and delivery effectiveness, applying structured improvement methodologies.
• Collaborate with product, development, testing, BI, and design teams on quality and performance priorities, promoting continuous improvement.

Qualifications and Experience

• A minimum of 5 to 10 years of relevant experience in quality and performance management.
• Demonstrated ability to establish quality standards and monitor performance measures.
• Experience in coordinating quality assurance activities and identifying improvement opportunities.
• Proficiency in performance analysis and root cause analysis.

Compliance and Standards

• Adhere to all relevant departmental policies, processes, standard operating procedures, and instructions.
• Comply with all applicable safety, quality, and environmental management policies and controls.
• Ensure compliance with information security practices and standards to maintain data integrity and confidentiality.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia. The role involves working within a collaborative environment, engaging with various technology and product stakeholders to drive quality and performance initiatives.