CRM Agent

About the Role

United Motors Company is seeking a CRM Agent to join their team in Riyadh, Saudi Arabia. This is a full-time position focused on managing customer interactions to generate actionable leads and ensure customer satisfaction. The role involves direct communication with customers through various channels.

Job Purpose

The primary purpose of this role is to handle incoming customer inquiries and conduct outgoing calls to customers. The CRM Agent will be responsible for converting these interactions into qualified leads, contributing to the company's customer relationship management objectives.

Key Responsibilities

• Answer incoming calls and respond to customer emails promptly.
• Manage and resolve customer complaints efficiently.
• Process customer orders accurately within the computer system.
• Identify critical issues and escalate them to supervisors when necessary.
• Provide comprehensive product and service information to customers.
• Research required information using available resources to address customer needs.
• Utilize applicable software to research, identify, and resolve customer complaints.
• Process orders, forms, and applications in accordance with company procedures.
• Route calls to appropriate resources for specialized assistance.
• Document all call information meticulously according to standard operating procedures.
• Recognize and document trends in customer calls, alerting the management team as needed.
• Follow up on customer calls to ensure resolution and satisfaction.
• Upsell products and services where appropriate.
• Complete call logs and reports accurately.
• Perform other duties as assigned to support customer service operations.

Qualifications and Requirements

• A minimum of 0-1 year of experience is required for this role.

Work Environment

This full-time position is based in Riyadh, Riyadh, Saudi Arabia, within the United Motors Company. The role operates in a dynamic customer service environment, requiring consistent interaction with customers and internal teams.

Application Process

Interested candidates are encouraged to apply. Salary details will be discussed during the interview process.