Change Manager

About the Role

Ericsson is seeking a Change Manager to join their team in Riyadh. This full-time role is integral to Managed Services delivery, operating within the framework of the Ericsson Operations Engine. The Change Manager will govern and coordinate changes to customer networks, infrastructure, and services, ensuring adherence to established processes while minimizing customer impact.

Key Responsibilities

• Receive, review, register, and track Change Requests (CRs) using designated change management tools.
• Assess and prioritize changes based on business impact, technical complexity, operational risk, and service criticality.
• Identify scheduling conflicts, dependencies, and potential collisions across network domains and operational teams.
• Ensure risk assessments, impact analyses, implementation plans, and rollback procedures are documented and validated.
• Verify pre-checks, post-checks, test results, and required approvals before implementation and closure.
• Coordinate planned activities with customers, internal delivery teams, Field Operations, and third-party vendors.
• Organize and chair Change Advisory Board (CAB) meetings, ensuring informed decisions, approval compliance, and clear risk communication.
• Monitor change execution against approved schedules, procedures, and operational requirements.
• Review outcomes, validate service stability, and ensure accurate documentation and formal closure of CRs.
• Ensure CMDB updates following approved changes, where applicable.
• Monitor change management KPIs, including success rates, first-time-right execution, emergency changes, and change-related incidents.
• Drive continuous improvement to reduce change failures, minimize customer impact, and strengthen operational governance.
• Maintain standard operating procedures, operational documentation, and knowledge-sharing practices.
• Collaborate with cross-functional teams to ensure service continuity and alignment with customer requirements.

Required Experience

• Candidates should possess 5-10 years of relevant experience in change management within a managed services or telecommunications environment.

Work Environment

This role is based in Riyadh and is a full-time position. The Change Manager will join a diverse team of innovators focused on developing solutions and pushing technological boundaries. Ericsson values a diverse and inclusive organization, believing that collaboration across different experiences drives innovation and future growth.

Company Culture

Ericsson fosters an environment where individuals are encouraged to utilize their skills and imagination to address complex challenges. The company is committed to diversity and inclusion, recognizing its importance for innovation and growth. Ericsson is an Equal Opportunity Employer and encourages applications from all backgrounds.