Cloud Operations Head

About the Role

Norconsult Telematics is seeking a Cloud Operations Head to oversee large-scale cloud operations in Riyadh. This full-time position is responsible for managing cloud infrastructure (network and IT), multi-cloud management platforms, and digital services. The role focuses on ensuring operational excellence, high availability, security, and cost efficiency across hybrid and multi-cloud environments, while driving the transformation towards cloud-native telecom architectures.

Key Responsibilities

• Define and execute the cloud operations strategy, aligning with telecom and IT transformation initiatives, including 5G, NFV, and cloud-native technologies.
• Establish and govern operating models for hybrid and multi-cloud environments.
• Align cloud operations with business, network, and digital service objectives.
• Drive innovation and continuous improvement initiatives across cloud operations.
• Oversee 24/7 cloud operations across cloud infrastructure platforms, ensuring high availability (HA), resilience, and disaster recovery (DR) readiness.
• Govern incident, problem, and change management processes, ensuring adherence to SLAs, SLOs, and KPIs.
• Standardize platform architecture and operational practices.
• Develop and design the Cloud Operations Transformation Plan and execution strategy.
• Assess the current cloud operations model and define target operating models, developing roadmaps for cloud migrations and deployments.
• Collaborate with cross-functional teams for capacity planning and resource forecasting to meet growing demands of telecom services.
• Optimize cloud resource utilization for cost efficiency while maintaining service reliability and performance.
• Oversee audits, risk management activities, and compliance frameworks.
• Manage strategic relationships with vendors, partners, and service providers.
• Implement proactive measures to detect, address, and prevent infrastructure failures and performance degradation.
• Evaluate and integrate emerging technologies to improve cloud infrastructure efficiency, scalability, and reliability.
• Ensure cloud infrastructure complies with security best practices, regulatory requirements, and industry standards.
• Implement robust access control policies, data encryption mechanisms, and network security measures.
• Conduct regular vulnerability assessments, security reviews, and audits.
• Work closely with telecom network and systems engineering teams for seamless integration between cloud infrastructure and telecom services.
• Provide technical guidance and support to internal teams and stakeholders.
• Mentor and develop junior engineers to strengthen cloud infrastructure expertise.
• Contribute to annual OPEX budgeting, TCO analysis, and cost optimization initiatives.
• Govern, negotiate, and monitor operational SLAs with partners and vendors.

Qualifications and Experience

• A minimum of 10 years of experience in cloud operations or a related field.
• Demonstrated experience in overseeing large-scale cloud infrastructure and multi-cloud environments.
• Proven ability to drive transformation towards cloud-native telecom architectures.

Work Environment

This is a full-time position based in Riyadh, requiring a commitment to ensuring cloud environments are optimized for 24/7 operations, capable of handling significant traffic loads and high-availability requirements.