About the Role
Majestic International Company is seeking a Cluster Security Account Manager to oversee service delivery, operational performance, security operations, client relationships, and workforce management across multiple sites within the Riyadh Region. This full-time position requires a candidate with 5-10 years of experience to serve as the primary client contact, ensuring contractual obligations, service levels, compliance, and operational objectives are met while upholding high safety and security standards.
Company Overview
Majestic International Company is part of Majestic International Group, established in 1986 with a global presence. The company has diversified from defense into strategic sectors supporting national development. Its operations are guided by principles of discipline, excellence, adaptability, and teamwork, aiming to deliver exceptional value. Majestic International Company invests in advanced technical capabilities, specialized skills, and intelligent technology to provide high-performing, efficient, and premium services within a culture that values performance, innovation, and continuous improvement.
Key Responsibilities
- Serve as the primary liaison between clients and operational teams for the assigned cluster.
- Develop and maintain strong, long-term client relationships through proactive engagement and service excellence.
- Manage client expectations, address escalations, and ensure timely resolution of operational issues.
- Lead business reviews, performance meetings, and operational discussions with stakeholders.
- Ensure achievement of all contractual commitments, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs).
- Oversee daily operations and security activities across multiple sites within the cluster.
- Drive operational efficiency, service excellence, and continuous improvement initiatives.
- Monitor performance metrics and implement corrective actions as needed.
- Coordinate emergency response activities and provide operational support outside standard business hours when required.
- Ensure site procedures, operational documentation, and contingency plans are current and effective.
- Maintain effective security procedures and ensure compliance with security standards and client requirements.
- Investigate incidents, monitor corrective actions, and implement preventive measures to mitigate risks.
- Lead recruitment, onboarding, training, coaching, and development of personnel.
- Conduct performance reviews and support employee engagement and retention.
- Manage staffing plans to ensure adequate coverage across all sites.
- Promote a culture of accountability, professionalism, and customer-focused service.
- Maintain accurate personnel records, certifications, training records, and compliance documentation.
- Ensure compliance with company policies, contractual obligations, security requirements, and regulatory standards.
- Review operational reports, incidents, audits, and performance data to identify improvement opportunities.
- Track corrective actions and ensure timely closure of operational issues.
- Prepare and present management reports, business reviews, and performance updates.
- Manage inventory, uniforms, equipment, and operational assets across the cluster.
Qualifications and Requirements
- Saudi National (Required).
- Bachelor's degree in Business Administration, Operations Management, Security Management, or a related field.
- Minimum of 5 years of experience in account management, operations management, security services, facilities management, or a similar multi-site leadership role.
- Proven experience managing client relationships and service delivery contracts.
- Demonstrated experience in the security industry and security operations is required.
- Strong leadership skills with experience managing large teams across multiple locations.
- Excellent communication, stakeholder management, and problem-solving abilities.
- Strong analytical and reporting capabilities.
- Valid Saudi driving license and willingness to travel within Riyadh and other locations as required.
Preferred Skills
- Experience managing large-scale multi-site operations.
- Strong understanding of contract management, KPIs, SLAs, and compliance requirements.
- Knowledge of security operations, incident management, emergency response, and security risk mitigation.
- Excellent organizational, planning, and project management skills.
- Proficiency in Microsoft Office and reporting systems.
Work Location and Additional Information
This role is based in Riyadh, Saudi Arabia. Candidates must be Saudi Nationals and eligible to work in Riyadh. Preference will be given to candidates with a proven background in security operations and multi-site security services management.
