Collection Specialist

About the Role

NourNet is seeking a Collection Specialist to join their team in Riyadh. This full-time role involves managing customer accounts, ensuring timely payments, and maintaining accurate financial records. The specialist will work closely with sales teams and customer care to resolve payment issues and manage billing processes effectively.

Key Responsibilities

• Verify work orders with signed Completion of Service documents and accurately enter deliveries into the billing system.
• Edit invoices as required by customers for new or disconnected links.
• Issue credit notes for cancellation orders after invoice posting, ensuring proper approval from higher management.
• Prepare and distribute quarterly invoices for assigned customers in a timely manner.
• Create accounts receivables for customers and collaborate with sales teams to collect payments by their due dates.
• Regularly check assigned customers’ balances and instruct collectors for customer visits as needed.
• Follow up with assigned customers daily via calls and conduct necessary on-site visits to resolve issues.
• Enter customer payments into the billing system and post them to invoices.
• Coordinate with assigned customer account managers and sales teams for effective follow-up.
• Maintain comprehensive records of invoices, deliveries, and collections.
• Enter invoices and receipts into both the Main GP System and NourNet’s billing system.
• Reconcile bank statements with NourNet’s billing system at the end of each month.
• Open support tickets with customer care for cancellation orders or payment issues involving customers with signed Completion of Service.
• Create new ADSL accounts and disable canceled ADSL accounts on the Emerald System.

Required Skills and Experience

Candidates should possess strong organizational skills and attention to detail for managing financial records and billing processes. Effective communication and coordination abilities are essential for interacting with customers, sales teams, and customer care. Proficiency in billing systems and financial reconciliation is also required.

Work Environment

This is a full-time position based in Riyadh, requiring close collaboration with internal teams including sales and customer care. The role involves both office-based tasks and occasional customer visits to resolve payment-related issues.