Corporate Operations Specialist

About Unifonic and the Role

Unifonic, recognized as a Great Place to Work®, is an AI-native customer experience platform serving over 5,000 enterprises across MENA. The company is dedicated to attracting, developing, and retaining talent within its People Department. This full-time Corporate Operations Specialist position is based in Riyadh, Riyadh Province, and requires 2-5 years of experience.

Role Overview

The Corporate Operations Specialist will manage daily HR operations, government relations (GRO), local labor compliance, office administration, and vendor management. This role serves as the primary operational anchor for the Saudi Arabia team, ensuring smooth onboarding, full regulatory compliance across government portals, and employee support.

Key Responsibilities

• Manage relationships with Saudi regulatory authorities in compliance with Saudi Labor Law.
• Execute operational tasks on government portals, including Qiwa, Mudad, Muqeem, and GOSI.
• Handle the end-to-end Iqama process, including new issuance, renewals, and exit/re-entry visa processing.
• Lead business visa and work visa processing for new joiners and visitors to the Saudi Arabia office.
• Ensure timely renewal of all company official documents, licenses, and commercial registrations.
• Address employee requests and inquiries across offices, providing resolutions within designated SLAs.
• Oversee medical insurance administration, including employee additions, deletions, tier updates, and policy renewals.
• Support onboarding workflows and administrative setup for new joiners in Saudi Arabia.
• Maintain Saudi office facilities, manage office supplies and inventory, and ensure a professional workspace.
• Manage petty cash handling, tracking, and monthly reconciliation.
• Process vendor invoices, ensuring accurate record-keeping and timely processing.
• Build and maintain relationships with vendors, landlords, and service providers.
• Arrange business travel logistics for team members, including flights, hotels, transportation, per diem, and event coordination.

Qualifications and Requirements

• 2-5 years of relevant experience.
• High attention to detail.
• Strong time-management skills.
• Proactive problem-solving abilities.
• Service-oriented mindset.

Required Character Traits

• Analytical thinking and problem-solving.
• Ownership and accountability.
• Clear communication skills.
• Collaboration and teamwork.
• Adaptability and continuous learning.
• Mentorship and knowledge sharing.
• Resilience under pressure.
• Commitment to quality and attention to detail.
• Advocacy for best practices and innovation.

Work Environment

The People Department at Unifonic fosters a positive and inclusive work environment, supporting colleagues to reach their full potential. The team is responsible for recruiting, onboarding, training, and development, promoting a culture of collaboration and continuous improvement.