Customer Relations Executive

About Seddiqi Holding

Seddiqi Holding is a company based in the UAE with a background in luxury jewelry and watches. The company is seeking a Customer Relations Executive to join the Ahmed Seddiqi team in Riyadh, Saudi Arabia. This is a full-time position requiring 0-1 years of experience.

Role Overview

The Customer Relations Executive is responsible for managing client interactions and ensuring a positive experience within the boutique. This role involves direct client engagement, coordination with the sales and hospitality teams, and contributing to boutique operations.

Key Responsibilities

• Welcome clients and create a positive first impression.
• Provide hospitality to VIP guests, including seating and refreshments.
• Assess client needs and direct them to the appropriate sales team member.
• Manage client reception flow to ensure all walk-in clients are attended by a consultant.
• Interact with waiting clients, demonstrating interpersonal skills.
• Introduce clients to boutique processes, including aftersales, allocation, and walk-ins.
• Coordinate and manage the client appointment system with the boutique team.
• Plan and execute in-store celebrations, ensuring all details are prepared.
• Oversee celebration-related orders (cakes, flowers, desserts, drinks) and follow up with vendors.
• Capture all client interactions (walk-ins, allocations, aftersales) in SIMS.

Team and Boutique Operations

• Ensure the hospitality team is present around the VIP lounge for service.
• Maintain a professional appearance, hygiene, and conduct.
• Manage the hospitality team roster and scheduling.
• Identify areas for improvement and provide feedback.
• Maintain knowledge of all boutique facilities.
• Ensure timely replenishment of hospitality supplies (water, coffee capsules, milk, refreshments, glassware).
• Provide daily reports to the Boutique Manager on events and activities.
• Inform the Boutique Manager about potential client complaints or frequent inquiries.

Candidate Requirements

• Excellent verbal and public speaking skills.
• Effective time management skills.
• A positive attitude and polite personality.
• Strong customer service skills.
• Ability to perform effectively under stress and pressure.

Experience

This role requires 0-1 years of relevant experience.