Customer Service Advisor (Arabic/English)

About the Role

Join the Concentrix team in Riyadh as a Customer Service Advisor. This full-time role involves interacting with customers via inbound and outbound calls, or through internet channels, to provide support and resolve routine issues related to client products or services. The position is suitable for candidates with 0-1 years of experience.

Key Responsibilities

• Ensure customer service meets Key Performance Indicators (KPIs).
• Clarify customer requirements, investigate for full understanding, and utilize support tools and resources to make appropriate decisions and provide solutions.
• Listen attentively to customer needs and concerns, demonstrating empathy and building rapport.
• Greet customers in a polite, friendly, and professional manner, adhering to agreed-upon procedures.
• Continuously acquire knowledge of client products or services.
• Complete tasks fully and accurately, including required account documentation.
• Participate in activities designed to improve customer satisfaction and work performance.
• Offer additional products and services.
• Track, document, and retrieve information in a call tracking database.
• Respond to customer inquiries by referring to published materials, secondary sources, or consulting with relevant colleagues.

Qualifications and Experience

• A university degree or diploma is preferred.
• Experience ranging from three to six months is preferred.

Required Skills

• Clear and articulate communication style.
• Strong computer system skills.
• Ability to communicate effectively, both written and verbally.
• Dependability and strong attention to detail.
• Ability to multitask in a fast-paced environment, including adapting quickly to changes.
• Tolerance for repetitive work in a rapid environment.
• Ability to work both within a team and independently.
• Patience in all communications and customer interactions, maintaining a professional and pleasant tone and demeanor.
• Ability to work shifts as needed.

Work Level Description

This role requires fundamental skills to perform routine tasks within simple operations. The advisor will work under close supervision and with clear procedures, demonstrating a willingness to acquire program or product-specific knowledge. Initial performance indicators may fluctuate below or near sustained performance levels for metrics. Additional skills and experience may be required based on location and program.