Customer Service Advisor (Arabic/English)

About the Role

Join the Concentrix team in Riyadh as a Customer Service Advisor (Arabic/English). This full-time role involves interacting with customers via inbound and outbound calls, or through internet channels, to provide customer service support and resolve routine issues related to client products or services. The position is suitable for candidates with 0-1 years of experience.

Key Responsibilities

• Ensure customer service meets Key Performance Indicators (KPIs).
• Clarify customer requirements, investigate to ensure full understanding, and utilize support tools and resources to make appropriate decisions and provide solutions.
• Listen attentively to customer needs and concerns, demonstrating empathy and seizing opportunities to build customer relationships.
• Greet customers in a polite, friendly, and professional manner, adhering to agreed-upon procedures.
• Continuously acquire information specific to client products or services.
• Complete tasks fully and accurately, including required account documentation.
• Participate in activities designed to improve customer satisfaction and operational performance.
• Offer additional products and services.
• Track, document, and retrieve information in the call tracking database.
• Respond to customer inquiries by referring to published materials, secondary sources, or consulting with relevant colleagues.

Qualifications and Experience

• A university degree or diploma is preferred.
• Experience ranging from three to six months is preferred.

Required Skills

• Polite and clear communication style.
• Strong computer system skills.
• Ability to communicate effectively, both written and verbally.
• Dependability and strong attention to detail.
• Ability to multitask within a fast-paced environment, including adapting quickly to changes.
• Tolerance for repetitive work in a fast-paced environment.
• Ability to work both within a team and independently.
• Patience in all communications and with customers, maintaining a professional and courteous tone and demeanor.
• Ability to work shifts as needed.
• Additional skills and experience may be required based on location and program.

Work Level Description

This role requires fundamental skills to perform routine tasks within simple processes, with a readiness to acquire program or product-specific knowledge. The individual will operate under close supervision and clear procedures, beginning to demonstrate knowledge of client-specific terminology, standards, and procedures. Initial performance indicators may fluctuate below or near sustained performance levels for metrics.

Equal Opportunity Employer

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants regardless of race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability status, or any other legally protected characteristic.