Customer Solutions Consultant

About Unifonic

Unifonic is a CPaaS (Communication Platform as a Service) company focused on business communication solutions. The company comprises over 400 employees dedicated to serving more than 5000 customer-centric companies. Unifonic fosters a collaborative work environment that encourages creativity and new ideas, with employees holding shares in the business.

The Sales Team

The Sales team at Unifonic aims to drive revenue while acting as consultants to customers. This team includes experts in account management, business development, and customer service, working cross-functionally to ensure products and services meet customer needs. The team seeks individuals with a track record in sales, relationship-building skills, and a commitment to customer support.

Role Overview: Customer Solutions Consultant

The Customer Solutions Consultant will support customers in achieving digital transformation through cloud communication. This full-time role, based in Riyadh, Riyadh Province, involves leading collaboration with virtual teams including sales, engineers, and support resources. The consultant will build and maintain strong customer relationships, influence long-term strategic direction, serve as a trusted advisor, and engage with CXOs and technology decision-makers. Responsibilities also include evaluating customer cloud communication strategies, recommending solutions aligned with business and technical requirements, removing deployment obstacles, and ensuring successful adoption to drive customer satisfaction. This role requires 2-5 years of experience.

Key Responsibilities

• Act as a technical liaison between Sales and Product teams during the sales process, supporting solution design, quotes, proposals, RFP responses, and related documentation.
• Develop working knowledge of Unifonic's conversational AI and omnichannel communications platform.
• Participate in Sales team meetings to understand customer pain points, requirements, and business goals, and help shape relevant solutions.
• Support problem escalation and best-practice efforts to assist clients and internal teams in using Unifonic's products effectively.
• Build and deliver product demonstrations and pilots that showcase Unifonic's value to prospects and clients.
• Relay timely, organized client feedback to Product Management, Sales, Support, and Development based on real business cases.
• Hand off successful deals to the Customer Success team with clear context on customer goals and configuration.
• Support Sales and Account Management on upsell and cross-sell opportunities with technical input.
• Coordinate with cross-functional teams (Product, Support, Engineering) as needed to close deals.

Required Character Traits

• Analytical thinking and problem-solving skills.
• Ownership and accountability for project completion.
• Effective communication across teams.
• Collaboration and support for team goals.
• Adaptability to change and continuous learning.
• Mentorship and knowledge sharing abilities.
• Resilience under pressure and constructive handling of setbacks.
• Commitment to quality and attention to detail.
• Advocacy for best practices, efficiency, and innovation.