Customer Success Manager (Technical) Saudi

About AlgoSec

AlgoSec assists global organizations in securing application connectivity across hybrid and multi-cloud environments. The company's platform provides visibility, security policy management, risk reduction, and compliance automation for complex enterprise networks. AlgoSec is a profitable and growing cybersecurity company with market traction and a collaborative culture.

The Role of Customer Success Manager (Technical)

AlgoSec is seeking a Customer Success Manager (Technical) to join its team in Riyadh, Saudi Arabia. This full-time role involves acting as a strategic and technical advisor, helping enterprise customers adopt, optimize, and expand their use of AlgoSec's solutions. The position reports to the Customer Success TL.

Key Responsibilities

• Drive customer adoption by identifying gaps, building tailored success plans, and aligning product use cases to value realization.
• Monitor adoption health across the customer portfolio and develop quarterly improvement plans.
• Support renewals by partnering with the renewals team, connecting adoption health with renewal outcomes, flagging churn risks, and leading mitigation efforts.
• Identify expansion opportunities through collaboration with internal teams and sales to quantify growth potential.
• Act as a trusted advisor, building strong relationships with key stakeholders and guiding customers with best practices and strategic insights.
• Lead customer engagements, including hosting Executive Business Reviews (EBRs) and maintaining proactive, high-value touchpoints.
• Document value by capturing use cases, success stories, and lessons learned to enrich the Customer Success knowledge base.
• Advocate internally for the customer's voice, ensuring their needs are championed across the organization.

Qualifications and Experience

• A minimum of 5 years of experience in Customer Success or similar roles within enterprise software, preferably in security or systems integration.
• Proven experience managing strategic and enterprise-level customers with measurable success.
• Demonstrated customer-first mindset, highly proactive approach, and comfort with client-facing engagements (calls/visits).
• Excellent consulting, project management, and data-driven decision-making skills.
• Resilience and adaptability in dynamic, fast-paced environments.
• Executive presence and the ability to manage high-stakes conversations and escalations.
• Willingness to travel up to 50% of the time.

Preferred Skills

• Experience with *********** and Gainsight.

Location

This position is based in Riyadh, Riyadh, Saudi Arabia.