Customer Success Manager (Technical) Saudi

About AlgoSec

AlgoSec provides solutions that secure application connectivity across hybrid and multi-cloud environments. The company's platform offers visibility, security policy management, risk reduction, and compliance automation for complex enterprise networks. AlgoSec serves over 2,300 global organizations.

The Role

AlgoSec is seeking a Customer Success Manager (Technical) to join its team in Riyadh, Saudi Arabia. This full-time role involves acting as a strategic and technical advisor, helping enterprise customers adopt, optimize, and expand their use of AlgoSec's solutions. The position reports to the Customer Success TL and operates from a home office in Riyadh.

Key Responsibilities

• Drive customer adoption by identifying gaps, building tailored success plans, and aligning product use cases with value realization.
• Monitor adoption health across the customer portfolio and develop quarterly improvement plans.
• Collaborate with the renewals team to link adoption health with renewal outcomes, identify churn risks, and lead mitigation efforts.
• Identify and quantify expansion opportunities in partnership with internal teams and sales.
• Build strong relationships with key stakeholders and provide guidance on best practices and strategic insights.
• Lead customer engagements, including hosting Executive Business Reviews (EBRs) and maintaining proactive, high-value touchpoints.
• Document use cases, success stories, and lessons learned to enhance the Customer Success knowledge base.
• Advocate internally for customer needs across the organization.

Qualifications and Experience

• Minimum of 5 years of experience in Customer Success or similar roles within enterprise software, preferably in security or systems integration.
• Demonstrated success in managing strategic and enterprise-level customers.
• Strong understanding of network security, governance, audit, risk, and compliance practices.
• Customer-first mindset, proactive approach, and comfort with client-facing engagements.
• Excellent consulting, project management, and data-driven decision-making skills.
• Solid knowledge of security technologies such as firewalls, IDS/IPS, SDN, and compliance, as well as APIs (Java, REST).
• Familiarity with infrastructure, cloud environments (public/private/hybrid), and networking (LAN/WAN).
• Resilience and adaptability in dynamic, fast-paced environments.
• Executive presence and ability to manage high-stakes conversations and escalations.
• Willingness to travel up to 50% of the time.

Preferred Skills

• Experience with *********** and Gainsight.
• Technical depth in TCP/IP v4, VRF, AWS VPC, routing, firewall policies, LDAP, and Radius.

Company Culture

AlgoSec is an Equal Opportunity Employer committed to fostering a friendly, diverse, and inclusive company culture.