Front Desk Administrator

About the Role

Furless Permanent is seeking a Front Desk Administrator to join their team in Riyadh. This full-time role is central to ensuring a professional and seamless experience for all guests, contributing to sales growth and client retention. The Front Desk Administrator manages reception operations, sales follow-up, appointment scheduling, and retail support, ensuring adherence to company standards and local regulations.

Key Responsibilities

• Greet, register, and guide clients with professionalism, ensuring a welcoming experience.
• Maintain clear communication in English and/or Arabic, responding promptly to phone, WhatsApp, and email inquiries.
• Manage appointment bookings, confirmations, and reminders to optimize show-up rates.
• Handle client complaints empathetically and resolve issues efficiently to maintain client loyalty.
• Ensure reception and waiting areas consistently meet Furless premium standards for cleanliness and organization.

Sales and Client Engagement

• Promote treatments, packages, and retail products confidently and professionally.
• Educate clients on home-care routines and follow-up treatments to encourage repeat visits.
• Actively track and follow up with lapsed or prospective clients to increase return rates.
• Meet or exceed monthly sales and upselling targets established by the Operations Manager.
• Support in-branch marketing and promotional activities to boost new client acquisition.
• Maintain accurate client records, purchase history, and preferences to facilitate personalized retention strategies.

Qualifications and Experience

• 2-5 years of experience in a similar administrative or front desk role.
• Proficiency in communication, both written and verbal, in English and/or Arabic.
• Demonstrated ability to manage multiple tasks and prioritize effectively.
• Strong client service orientation and problem-solving skills.

Work Environment

This is a full-time position based in Riyadh, requiring adherence to Furless standards and Saudi Municipality regulations.

Application Process

Candidates meeting the specified requirements are encouraged to apply.