Guest Service Brand Ambassador

About Plaza Premium Group

Plaza Premium Group is a global company focused on enhancing the travel experience. Established in Hong Kong in 1998, the company has expanded its services to over 200 locations across more than 60 international airports worldwide. Plaza Premium Group operates across four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and airport dining concepts. The company also provides airport hospitality solutions to leading airlines, alliances, and corporates globally, including Cathay Pacific Airways, Singapore Airlines, and Lufthansa.

Role Overview

The Guest Service Brand Ambassador serves as a key representative of the Plaza Premium Group brand in Riyadh, delivering customer experiences and ensuring professional, friendly, and memorable service for every guest. This full-time role focuses on promoting brand values, strengthening customer relationships, and contributing to overall business success by providing warm, personalized, and impeccable hospitality from arrival to departure.

Key Responsibilities

• Provide a seamless and efficient guest arrival and departure experience.
• Deliver personalized service throughout the guest journey.
• Ensure exceptional customer service in line with company standards and brand values.
• Assist guests with inquiries, recommendations, and service-related requests.
• Promote brand awareness through positive guest interactions and product knowledge.
• Address guest concerns and complaints promptly and professionally.
• Maintain strong guest engagement and satisfaction across all touch points.
• Possess excellent knowledge of products, services, promotions, and company offerings.
• Support operational teams in delivering seamless guest experiences.
• Monitor guest satisfaction and report feedback to management for continuous improvement.
• Adhere to company policies, health and safety regulations, and service standards.
• Maintain a professional appearance and act as a role model for brand values.

Qualifications and Experience

• High School Diploma or higher.
• Previous experience (0-1 year) in hotels as a Guest Relation or Guest Executive is preferred.
• Ability to work flexible shifts, including weekends and public holidays.

Work Environment

This role is based in Riyadh and involves working within a global company that values diverse backgrounds and perspectives. Team members are encouraged to bring passion to their work, listen, move fast, think innovatively, and believe in customer service with kindness.