IT Demand Specialist

About the Role

Emdad By Elm is seeking an IT Demand Specialist to join their team in Riyadh, Saudi Arabia. This is a full-time position responsible for managing, evaluating, and prioritizing IT demands while ensuring alignment with IT governance policies and organizational objectives. The role requires 5-10 years of experience.

Key Responsibilities

• Manage IT demand intake, assessment, prioritization, and approval processes.
• Coordinate with IT teams and stakeholders to review and track requests.
• Ensure compliance with IT governance policies and procedures.
• Monitor IT demands, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs).
• Support IT portfolio management and resource planning.
• Prepare regular reports and improve IT demand management processes.

Qualifications and Requirements

• Bachelor's degree in IT, Computer Science, or a related field.
• 5-10 years of experience in IT Demand Management, IT Governance, or IT Portfolio Management.
• Knowledge of IT governance frameworks such as COBIT and ITIL.
• Strong analytical, organizational, and communication skills.
• Ability to assess and prioritize IT demands effectively.

Work Environment

This role is based in Riyadh, Saudi Arabia, and operates on a full-time schedule within Emdad By Elm. The IT Demand Specialist will work collaboratively with various IT teams and stakeholders to achieve organizational objectives.