IT Help Desk Technician

About the Role

National Medical Care is seeking an IT Help Desk Technician to join their team in Riyadh, Saudi Arabia. This full-time role involves comprehensive support for IT hardware and software, ensuring the smooth operation of computer systems and peripherals across various business units. The technician will report directly to the Help Desk Supervisor.

Key Responsibilities

• Perform hardware and software maintenance, troubleshooting, and repair for personal computers, network servers, printers, scanners, and other computer peripherals.
• Conduct monthly documentation and preventive maintenance for all assigned equipment.
• Assemble personal computers and configure/install software on them.
• Manage network installation, testing, and maintenance, including network cabling and setup as directed.
• Troubleshoot and support the Citrix system.
• Provide IT support across all National Medical Care business units, demonstrating flexibility in work assignments.
• Complete daily tasks and assignments, processing large volumes of work associated with departmental operations.
• Maintain effective communication with peers, medical staff, patients, visitors, and families, upholding confidentiality.
• Participate in quality improvement programs as directed and perform additional tasks assigned by superiors.

Qualifications and Experience

• A minimum of 2 to 5 years of experience in an IT help desk or technical support role.
• Demonstrated ability to troubleshoot computer hardware and peripherals effectively.
• Proficiency in network installation, testing, and maintenance.
• Experience with software configuration and installation.
• Familiarity with Citrix system troubleshooting and support.

Reporting Structure

The IT Help Desk Technician reports directly to the Help Desk Supervisor and does not have any supervisory responsibilities.

Work Environment and Expectations

This role requires a commitment to maintaining a superior quality of medical treatment, compassion, and understanding for every patient served at NMC Hospitals and Clinics. The technician is expected to build positive relationships based on respect and demonstrate a helpful, positive attitude. Meeting and exceeding expectations of internal and external customers, while adhering to all organizational and departmental quality standards, is essential.