IT Support

About the Role

moomoo is seeking an IT Support professional to join their team in Riyadh, Riyadh Province. This full-time role involves providing local IT support, assisting the China HQ in implementing global IT standards, and ensuring the smooth operation of IT services for office and retail stores.

Key Responsibilities

• Assist in the implementation of corporate IT standards, policies, and security controls, including supporting project execution, data collection, and corrective action.
• Support IT infrastructure deployment for offices and retail sites, covering site surveys, hardware racking, cable management, and basic system initialisation.
• Perform standardised PC deployment, software installation, routine maintenance, and endpoint troubleshooting.
• Conduct regular inspections and maintenance for AV systems, access control, CCTV, IP phones, and multi-function printers.
• Support the administration of DNS and DHCP services and troubleshoot common network issues on user endpoints.
• Manage the full lifecycle of IT assets, including maintaining inventory records, goods receipt, stocktaking, maintenance follow-up, and asset retirement documentation.
• Assist with daily monitoring, user permission administration support, and routine checks on AD, email, NAS, virtualisation, and PBX systems.
• Support HQ security and network teams with on-site activities and assist in communication with local regulators, external auditors, and third-party vendors, reporting on-site status and issues promptly.
• Maintain operational logs, technical documents, and Standard Operating Procedures (SOPs) to ensure standardised local IT procedures.

Candidate Profile

The ideal candidate will be proactive and execution-oriented, capable of following defined procedures for daily IT tasks and reporting identified issues promptly. This role requires the ability to prioritise daily support tickets and escalate unresolved issues in a timely manner to ensure proper resolution.

Required Skills and Experience

• Demonstrated hands-on IT skills to complete equipment installation and maintenance in accordance with standard operating procedures.
• Ability to manage and prioritise daily IT support tickets effectively.
• Experience in assisting with the implementation of IT standards, policies, and security controls.
• Proficiency in performing routine maintenance and troubleshooting for various IT systems and hardware.

Work Type

This is a full-time position based in Riyadh.