Junior PL Account Manager

About HungerStation

HungerStation, part of the Delivery Hero Group, operates as a local delivery platform across approximately 65 countries globally. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is included in the MDAX stock market index. The company's mission is to provide a fast, easy, and reliable delivery experience.

Role Overview

The Junior PL Account Manager will be based in Riyadh, Saudi Arabia, and is responsible for managing third-party logistics (3PL) operations, monitoring fleet and rider performance, and ensuring governance and resilience within HungerStation's logistics network. This full-time position requires 0-1 years of experience.

Key Responsibilities

• Monitor 3PL compliance with company standards and regulations.
• Establish and maintain feedback loops with 3PL partners to evaluate satisfaction and address operational challenges.
• Resolve 3PL issues within agreed Service Level Agreement (SLA) timelines.
• Manage 3PL communication channels to collect data for the logistics team.
• Provide operational support to 3PL companies in overcoming challenges.
• Facilitate the onboarding process for 3PLs, ensuring all requirements are met.
• Support full-time riders and resolve challenges by managing Customer Relations Center (CRC) escalations.
• Align with stakeholders to ensure service delivery to 3PL partners.
• Ensure sufficient supply availability in cities and proactively acquire new 3PLs.

Fleet and Rider Performance

• Track and analyze the performance of active riders using detailed reporting dashboards.
• Ensure all riders comply with HungerStation standards and guidelines.
• Provide actionable insights to senior management based on fleet and 3PL data analysis.

Governance and Resilience

• Collaborate with internal teams to integrate 3PL operations into HungerStation's logistics network.
• Create and maintain detailed documentation for 3PL onboarding, operational guidelines, and performance standards.
• Conduct regular market research to benchmark against industry standards and implement best practices in 3PL management.
• Maintain accurate records of rider and 3PL company activities for transparency and accountability.

Qualifications

• 0-1 years of relevant experience.