وظائف أخصائي خدمة عملاء في جدة

Join Ferrero: Ferrero is a family-owned company known for its iconic brands such as Nutella®, Tic Tac®, and Ferrero Rocher®. We are committed to building a multicultural and inclusive workplace where every employee can excel.

Role Overview: As a Customer Service Specialist (CSS), you will be essential in managing customer service operations across Saudi Arabia. Your key responsibilities include:

• Handling customer interactions and managing orders efficiently.
• Ensuring smooth shipment processes and maintaining strong relationships with key accounts.
• Collaborating closely with internal teams such as Demand Planning, Logistics, and Sales.
• Monitoring operations and analyzing performance metrics to identify improvement areas.
• Implementing initiatives that enhance order-to-delivery cycles and service quality.

Qualifications: We are looking for a candidate who holds a Bachelor’s degree and has 1 to 3 years of relevant experience in customer service or supply chain operations. A strong understanding of logistics, planning techniques, and experience with SAP and CRM systems is essential.

Why Ferrero: Join us at Ferrero, where our commitment to quality and care is at the heart of everything we do. We believe in nurturing your abilities and providing a diverse work environment that fosters growth.