Patient Services Coordinator📣 إعلان

About the Role

National Medical Care Company (Care) is seeking a Patient Services Coordinator to join our team in Riyadh. This full-time position is central to ensuring the delivery of excellent customer service and a high-quality patient experience throughout the patient journey at CARE Hospital.

Role Overview

The Patient Services Coordinator is responsible for providing prompt and accurate service to staff, patients, and visitors. This involves fast and accurate processing, effective communication, and coordination with various departments. A key aspect of the role includes interviewing patients to gather necessary data for Patient Registration and Admission within the HIS system, ensuring comprehensive and accurate record-keeping.

Key Responsibilities

• Ensure a superior quality of medical treatment, compassion, and understanding for every patient served at NMC Hospitals and Clinics.
• Register patient information completely in English and Arabic within the HIS system in a complete, accurate, and timely manner.
• Verify patient identity before creating patient files, processing medical record requests, and issuing invoices.
• Handle patient admission, transfer, and discharge processes in HIS, particularly if assigned to ADT/ER Registration.
• Secure pre-approval and cash deposits before any elective procedures or admissions.
• Collect and submit cash to the general cashier daily or at the end of each work shift.
• Coordinate with claims and billing departments to streamline administrative processes and prevent financial discrepancies.
• Schedule appointments for subsequent visits and provide non-medical instructions as required.
• Attend to telephone enquiries and interact effectively with customers.
• Maintain patient information confidentiality and uphold Patient Rights.
• Enhance the patient experience through customer care, respect, compassion, and dignity.
• Provide administrative and clerical support services to the Patient Services Department, its staff, patients, and other visitors.
• Coordinate with Department Heads and Supervisors regarding Patient Services issues and concerns.
• Offer support and assistance to patients seeking inquiries or lodging complaints.

Reporting Structure

This position reports directly to the Section Head / Manager & Director within the Patient Services Division.

Required Experience

Candidates should possess 2-5 years of relevant experience in patient services or a similar customer-facing role within a healthcare environment.

Application Process

We invite qualified candidates to apply for this role to contribute to our commitment to patient care excellence.