Quality & Compliance Specialist

About the Role

Evercare is seeking a Quality & Compliance Specialist to join their team in Riyadh, Saudi Arabia. This full-time role focuses on ensuring adherence to healthcare quality standards, regulatory requirements, and patient safety practices. The position requires 2-5 years of experience, with a strong emphasis on CBAHI accreditation and continuous quality improvement initiatives.

Role Purpose

The Quality & Compliance Specialist will be responsible for implementing and maintaining robust healthcare quality management systems. This includes leading accreditation preparations, conducting internal audits, and driving initiatives to enhance patient outcomes and satisfaction within the organization.

Key Responsibilities

• Implement, monitor, and maintain healthcare quality management systems, policies, and procedures.
• Ensure compliance with CBAHI (Saudi Central Board for Accreditation of Healthcare Institutions) standards and applicable healthcare regulations.
• Lead and coordinate CBAHI accreditation preparation, including gap assessments, documentation, mock surveys, and corrective action follow-up.
• Conduct internal quality audits, compliance inspections, and departmental assessments.
• Develop, review, and update policies, procedures, and Standard Operating Procedures (SOPs).
• Monitor Key Performance Indicators (KPIs) related to patient safety, clinical quality, operational performance, and regulatory compliance.
• Identify non-conformities and implement Corrective and Preventive Actions (CAPA).
• Support patient safety initiatives, incident reporting, near-miss investigations, and Root Cause Analysis (RCA).
• Conduct risk assessments and support the implementation of healthcare risk management strategies.
• Monitor compliance with infection prevention and control (IPC), patient identification, medication safety, and other applicable patient safety requirements.
• Conduct quality improvement projects using methodologies such as PDCA, PDSA, and Lean Six Sigma.
• Prepare quality performance reports, dashboards, and compliance documentation for management.
• Coordinate with clinical and non-clinical departments to improve service quality and accreditation readiness.
• Deliver staff training and awareness sessions on quality standards, patient safety, and regulatory compliance.
• Support continuous improvement initiatives to enhance patient outcomes and patient satisfaction.

Qualifications and Requirements

• Bachelor's degree in Quality Management, Healthcare Quality, Healthcare Administration, or a related field.
• More than 3 years of experience in healthcare quality management and compliance.
• Mandatory hands-on experience with CBAHI accreditation standards, including implementation and survey preparation.
• Professional certification in Quality Management is required, such as CPHQ, Lean Six Sigma, or an equivalent recognized certification.
• Strong knowledge of Saudi healthcare regulations, accreditation requirements, and patient safety standards.
• Experience in internal auditing, risk management, incident investigations, and quality improvement.
• Strong analytical, problem-solving, and reporting skills.
• Excellent communication, organizational, and cross-functional coordination skills.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Good command of English, both written and spoken.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, within a healthcare setting focused on maintaining high standards of quality and compliance.

Application Process

Candidates who meet the specified qualifications are encouraged to apply for this role at Evercare.