Receptionist Head Office

About the Role

Alfanar is seeking a Receptionist Head Office to join its team in Riyadh, Saudi Arabia. This full-time role serves as the main point of contact for tenants and visitors, providing essential administrative support and ensuring the smooth operation of reception services. The position is critical for maintaining an organized and efficient office environment.

Key Responsibilities

• Manage the scheduling and reservation of all meeting and conference rooms, ensuring proper preparation and setup.
• Act as the primary point of contact for tenants and visitors, handling inquiries, requests, and complaints promptly.
• Oversee all Head Office reception procedures, including visitor registration, access card issuance, and providing necessary instructions.
• Coordinate with various internal departments to ensure seamless service delivery to all occupants and guests.
• Manage the sending and receiving of DHL shipments, ensuring accurate data entry and communication with recipients.

Administrative and Operational Support

• Monitor and manage meeting room availability and usage to optimize space allocation.
• Provide general administrative support, responding to requests from visitors and guests.
• Handle complaints received via phone, email, or other channels, resolving issues professionally and ensuring tenant satisfaction.
• Contact receivers to ensure prompt and accurate delivery of parcels.

Operational Standards and Compliance

• Maintain updated soft and technical skills relevant to the role.
• Perform planned activities to meet operational and development targets, utilizing resources effectively.
• Solve operational problems and escalate complex issues as required.
• Ensure adherence to quality requirements and contribute to effective quality control processes.
• Coordinate and comply with established systems, policies, procedures, and work instructions.
• Ensure compliance with relevant safety, quality, and environmental management procedures within the defined work area.

Qualifications and Experience

• Academic Qualification: Diploma Degree in Administration Institute or any relevant field.
• Work Experience: 2 to 4 years in a similar administrative or reception role.
• Technical / Functional Competencies: Proficiency in Work Order Management, Employee Records Maintenance, and Office Equipment Operation.

Work Environment

This is a full-time position based at Alfanar's Head Office in Riyadh, Saudi Arabia. The role operates within a professional office setting, requiring consistent interaction with internal staff, tenants, and external visitors.