Retail Sales Representative

About the Role

Al Khozama Investment is seeking a Retail Sales Representative to join their team in Riyadh, Saudi Arabia. This full-time position involves welcoming guests, providing product knowledge, and supporting retail sales for Alain Ducasse Chocolat Paris. The role focuses on creating memorable customer connections and reflecting the brand's commitment to "Setting trends, touching lives" in every interaction.

Key Responsibilities

• Warmly greet guests, understand their preferences, and recommend suitable chocolates and gifts.
• Share the Alain Ducasse brand story, product characteristics, and craftsmanship accurately.
• Build lasting guest relationships and handle queries courteously, escalating complex issues to management.
• Work towards individual and team sales goals through recommendations and appropriate upselling.
• Introduce seasonal collections, limited editions, and gifting solutions to customers.
• Process POS, cash, and card transactions accurately, adhering to cash-handling procedures.
• Package purchases to brand standards and ensure order accuracy.
• Maintain clean, attractive displays, correct labels, and impeccable boutique presentation.
• Support stock counts, replenishment, rotation, and report any shortages or damage.
• Assist with tastings, launches, retail events, and corporate gifting orders as assigned.
• Share guest feedback and potential corporate inquiries with the manager.
• Follow food hygiene, safety, security, and company procedures, contributing to a welcoming team environment.

Performance Indicators

Performance in this role will be evaluated based on several key indicators, ensuring high standards of service and operational efficiency.

• Guest feedback and adherence to service standards.
• Achievement of sales targets and effective upselling.
• Accuracy in transactions and order processing.
• Compliance with merchandising, stock discipline, and hygiene protocols.

Qualifications and Experience

Candidates should possess relevant experience and a commitment to customer service.

• 0-1 years of experience in a retail sales or customer service role.
• Demonstrated passion for thoughtful gifting and product knowledge.

Work Type and Location

This is a full-time position located in Riyadh, Saudi Arabia, within the retail environment of Al Khozama Investment.