Senior Account Manager

📣 إعلان

منذ يومان

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About the Role

Merit Incentives is seeking an experienced Senior Account Manager to join their team in Riyadh, Saudi Arabia. This full-time role focuses on managing and expanding strategic enterprise accounts, ensuring the successful delivery of technology-enabled loyalty and engagement solutions. The position combines strategic account management, commercial growth, and project management with a strong understanding of IT systems and integrations.

Key Responsibilities

Manage and develop relationships with strategic enterprise clients.
Build account plans focused on client retention, revenue growth, and new business opportunities.
Identify upselling and cross-selling opportunities across Merit’s loyalty, rewards, and engagement solutions.
Lead client projects from requirement gathering and planning through testing, go-live, and post-launch support.
Translate client requirements into clear business and functional specifications.
Coordinate delivery across Product, Technology, Operations, Partnerships, and Finance teams.
Manage project scope, timelines, risks, dependencies, and action plans.
Coordinate system integrations, APIs, testing, client sign-off, and launch readiness.
Monitor service levels, project progress, and client satisfaction.
Take ownership of client issues and ensure timely escalation and resolution.
Lead regular client meetings and business reviews, maintaining accurate reports and forecasts.

Candidate Profile

The ideal candidate is a proactive and commercially minded professional who demonstrates end-to-end ownership. This individual should possess a strong understanding of both business and technology, anticipate risks, and consistently translate client requirements into successful project delivery and account growth.