Senior Infrastructure Operations Engineer

About the Role

Astek Middle East is seeking a Senior Infrastructure Operations Engineer to join our team in Riyadh, Saudi Arabia. This full-time role involves managing and supporting a complex hybrid infrastructure environment, encompassing servers, virtualization, networking, cloud platforms, security controls, and on-premises infrastructure. The successful candidate will work independently to troubleshoot technical issues, identify operational and security gaps, and recommend improvements.

Key Responsibilities

• Manage and support physical and virtual Windows and/or Linux server environments, virtualization, storage, and backup infrastructure.
• Operate and maintain hybrid cloud and on-premises infrastructure to ensure availability, performance, and capacity.
• Configure, maintain, and troubleshoot enterprise networks, including switches, access points, VLANs, routing, and wireless connectivity.
• Support firewalls, load balancers, VPNs, and network-security solutions.
• Provide advanced operational support for Cisco ISE, CCTV, and related on-premises infrastructure.
• Monitor infrastructure health and proactively resolve performance, availability, and security issues.
• Lead the resolution of complex infrastructure incidents and perform root-cause analysis.
• Implement infrastructure hardening, cybersecurity controls, vulnerability remediation, and patching requirements.
• Assess existing infrastructure to identify operational, network, and security gaps.
• Recommend improvements to enhance availability, resilience, performance, and security.
• Maintain infrastructure diagrams, configuration records, SOPs, and recovery documentation.
• Support backup, restoration, business continuity, and disaster recovery activities.
• Coordinate with cloud providers, telecommunications providers, and technology vendors.
• Participate in infrastructure projects and technical change-management activities.
• Provide technical guidance and knowledge transfer to internal teams.

Required Qualifications and Experience

• Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or a related field.
• 5-10 years of strong hands-on experience with hybrid cloud and on-premises infrastructure.
• Strong Windows and/or Linux administration and virtualization experience.
• Solid knowledge of TCP/IP, DNS, DHCP, VLANs, routing, switching, and wireless networks.
• Hands-on experience with enterprise firewalls, load balancers, VPNs, and network-security solutions.
• Experience with Microsoft Azure, AWS, or equivalent cloud platforms.
• Experience implementing cybersecurity, hardening, vulnerability remediation, and compliance requirements.
• Strong troubleshooting, incident management, and root-cause analysis capabilities.
• Ability to work independently and manage multiple operational priorities.
• Strong documentation, stakeholder-management, and communication skills.

Preferred Qualifications

• Microsoft, Cisco, VMware, AWS, Azure, or cybersecurity certification.
• Hands-on experience with Cisco ISE and CCTV infrastructure.
• Experience with infrastructure monitoring, backup, and disaster-recovery solutions.
• ITIL certification or strong knowledge of IT service-management practices.
• Experience supporting government, critical infrastructure, or large enterprise environments.
• For Lead-level consideration (9+ years of experience): experience acting as a technical escalation point, leading major incidents, defining infrastructure standards or roadmaps, and driving infrastructure improvement initiatives.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, requiring an individual capable of independent work within a complex technical environment.

Application Process

We invite qualified candidates to apply for this role. Salary details will be discussed during the interview process.