Service Sales Engineer

About the Role

Bühler Group is seeking a Service Sales Engineer to join their team in Riyadh, Saudi Arabia. This full-time role focuses on developing new client relationships and business opportunities for the sale of spare parts, retrofits, and single machine products. The position requires 2-5 years of experience.

Role Overview

The Service Sales Engineer is responsible for identifying and developing sales opportunities, managing customer relationships, and understanding customer needs within the assigned territory. This role involves preparing commercial proposals and quotations, and actively supporting business growth while ensuring customer satisfaction. Collaboration with the Sales and Service Team is essential, along with aligning market activities with the Area Sales/Service Manager.

Key Responsibilities

• Develop and maintain sales materials and current product knowledge.
• Establish, manage, and maintain relationships with current and potential clients.
• Prepare action plans and schedules to increase business activities in the assigned territory.
• Identify sales prospects, contact new and existing accounts, and follow up on leads and referrals.
• Align and complement market activities with the existing Area Sales/Service Manager.
• Identify and understand customer needs to provide optimum customer service and support.
• Identify, handle, and resolve customer complaints and concerns.
• Communicate new product and service opportunities and special developments to the Supervisor.
• Prepare presentations, proposals, and quotations, and generate sales leads for equipment and plant business.
• Participate in marketing events such as seminars.
• Ensure client data in CRM is up to date.
• Implement company sales targets and contribute to budget achievement for Orders Released, Turnover, and DB1 for plant & equipment and CS business.

Qualifications and Experience

• 2-5 years of experience in a relevant sales or service role.
• Proven ability to develop new client relationships and business.
• Experience in sales of spare parts, retrofits, or single machine products is preferred.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role involves close collaboration with the Sales and Service Team and requires active engagement in field activities within the assigned territory.