CTS Sales Engineer

About the Role

Atlas Copco is seeking a CTS Sales Engineer to join the Compressor Technique Service (CTS) Division in Al Khobar. This full-time role focuses on developing and managing service sales, with a strong emphasis on customer satisfaction and market growth. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Develop, motivate, and manage a dedicated service sales team with a hands-on approach.
• Aggressively grow the service contract business and advance services within the defined territory.
• Act as part of the service management team.
• Ensure the sale and delivery of professional services that exceed customer expectations.
• Maximize both internal and external customer satisfaction.
• Establish, utilize, and manage business intelligence data to capture full market potential.
• Ensure outstanding competence in service sales and continuously improve the sales team on service products, creating a development plan with the CTS Sales Manager.
• Take ownership of the most significant service key accounts.
• Provide marketing inputs to explore new ways of safeguarding Atlas Copco service's top market positioning.
• Increase the customer portfolio by prospecting and identifying new potentials, ensuring an excellent standard of after-sales service.
• Plan and prioritize sales team activities to achieve agreed business aims for total responsibility contracts.
• Work closely with the sales team to achieve advance business targets for Airscan, AirNet, upgrades, and focused products.
• Perform field visits to assess customer needs based on machine installations and specific requirements.
• Ensure timely response to customer inquiries and commitments.
• Maintain an up-to-date CRM platform, record sales activities promptly, and fully utilize tools to enable sales team mobility.
• Achieve set targets for NIS and profitability.
• Acknowledge, act upon, and report customer feedback.
• Upsell products and services, carry out telesales, mailer campaigns, research, and generate new leads for CTS products.
• Maximize revenue and profitability of the service business across the assigned territory by promoting sales of Compressor Technique Service products to new and existing customers.

Required Experience and Skills

• 3 years of experience in a relevant field.
• Good interpersonal skills and a proactive approach.
• Strong team player with a positive attitude, capable of working under pressure.
• Effective communication skills.
• Proficiency in digital tools.
• Skill in solution selling and developing new or challenging markets.
• Hard-working with good perseverance, enthusiastic, and driven.
• Analytical, structured, and organized.

Work Environment

This is a full-time position based in Al Khobar, focusing on a dynamic market and team within the Compressor Technique Service Division.