Sr. Technical Program Manager Client Services Advisory

About Visa

Visa is a global leader in payments technology, facilitating transactions across more than 200 countries and territories. The company connects consumers, merchants, financial institutions, and government entities, aiming to provide effective payment solutions worldwide.

Role Overview

Visa is seeking a Sr. Technical Program Manager, Client Services Advisory to join the Client Services Advisory Onboarding and Implementation team in Riyadh, Saudi Arabia. This full-time role involves leading complex, technology-driven payment solutions through dedicated program management, implementation support, and technical expertise. The position requires leading and executing high-quality, non-routine, market-wide complex projects, as well as tactical and strategic client initiatives, providing end-to-end project and program management across cross-functional workstreams.

Team Function

The Client Services team provides operational support to Visa’s global clients. This team integrates client feedback into the design, development, and deployment of Visa products and services, acting as a trusted partner to support and grow client businesses.

Key Responsibilities

• Oversee large-scale, multi-country client onboarding and complex solution implementations, ensuring strategic alignment and effective execution.
• Serve as the client’s single point of contact, leading program plan development and coordinating delivery across client and internal stakeholder groups.
• Act as a trusted advisor to client C-suite executives and senior leadership, providing strategic and technical guidance during implementation.
• Represent and advocate for client operational and commercial requirements across internal Visa teams.
• Establish and manage program governance, risk management, and compliance frameworks.
• Drive execution speed, reduce client burden, and ensure high client satisfaction throughout the engagement.
• Lead pre-sales engagements, including solution positioning, proposal development, and executive-level discussions.
• Contribute to the development and launch of new service offerings aligned with market needs.
• Partner with VCA, Sales, Product, and other internal stakeholders on joint projects and new Advisory opportunities.
• Identify and implement operational efficiencies to improve service delivery, enhance scalability, and reduce costs.

Qualifications and Experience

• 8-10 years of relevant experience.
• Strong technical program management background.
• Solid technical background in payments.
• Ability to act as a trusted client advisor.
• Growth-minded individual capable of strengthening and scaling the Advisory Implementation value proposition across CEMEA.

Work Environment

This role is based in Riyadh. Visa requires employees to work at least 3 days in the office, with specific expectations to be confirmed by the Hiring Manager.