Trainer

About the Role

Concentrix is seeking a Trainer to join their team in Riyadh. This full-time role is responsible for delivering client-focused training to address new hire, product update, and recursive training requirements, ensuring superior workforce preparation and service delivery. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Provide day-to-day functional direction to agents within the program training classroom environment.
• Monitor student progress, provide coaching and developmental feedback, and make readiness recommendations.
• Utilize effective presentation and facilitation skills, including creative training techniques and adult/accelerated learning methods.
• Prepare and present training materials through classroom learning, hands-on demonstrations, and supporting activities.
• Achieve individual training performance metrics.
• Support and partner with Operations to transition agents from training to production, ensuring competency levels meet business needs.
• Maintain relevant product knowledge for each account by taking calls, attending client and cross-functional meetings, and conducting side-by-side observations.
• Ensure effective and consistent communication with managers, peers, and other resource groups, including informal daily interaction with clients.
• Support the Instructional Design team in designing and developing training materials for various instructional delivery methods, including computer-based training, interactive, classroom training, and written job aids.
• Measure the effectiveness of training programs using various feedback methods such as focus groups, interviews, and surveys to enhance training resources and programs.
• Recommend curriculum modifications to the Training Manager/Supervisor based on internal customer feedback and/or Training Needs Analysis.
• Participate and contribute to a continuous learning culture by maintaining engagement on change management, product and service releases, policies, processes, and procedures.

Required Qualifications and Experience

• Proven experience in training methodologies and soft skills (communication, critical thinking, time management, team building).
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office.
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables.
• Self-starter with a sense of urgency, capable of working well under pressure.
• Strong attention to detail.
• Professionalism and the ability to develop good relationships.
• Ability to attain and maintain certification in the Trainer Certification Program (101/102).

Career Framework

This role requires knowledge and experience within its discipline, with an ongoing acquisition of higher-level knowledge and skills. The Trainer will analyze possible solutions using standard procedures and principles, build knowledge of the organization, processes, and customers, and solve a range of straightforward problems. The position receives a moderate level of guidance and direction.