UC Infrastructure Engineer (IVR Integration)

About the Role

Avensys Consulting is seeking a UC Infrastructure Engineer (IVR Integration) to join their team in Riyadh, Saudi Arabia. This full-time role focuses on the design, implementation, and optimization of voice and collaboration infrastructure, specifically with IVR-enabled solutions. The position is centered on infrastructure and integration, rather than application development, ensuring seamless connectivity and performance of IVR systems with voice and collaboration platforms.

Responsibilities

• Lead the technical design and implementation of the Unified Communications (UC) environment, with a focus on IVR-enabled solutions.
• Manage the end-to-end integration of IVR systems with voice and collaboration platforms.
• Configure call flows, gateways, Session Border Controllers (SBCs), and session management.
• Optimize the UC infrastructure for performance, redundancy, and disaster recovery.
• Conduct interoperability testing with various endpoints and IVR applications.
• Troubleshoot UC and IVR performance issues and implement improvements to call flows.
• Monitor system health and performance, providing regular reports.
• Support deployment activities and User Acceptance Testing (UAT).

Qualifications and Experience

• Candidates should possess 2-5 years of experience in a relevant field.
• Demonstrated hands-on experience as a Unified Communications engineer.
• Proficiency in designing, implementing, and optimizing voice and collaboration infrastructure.
• Experience with IVR-enabled solutions and their integration.

Work Environment

This role offers a collaborative work environment. The position is based in Riyadh, Saudi Arabia, and is a full-time engagement.

Compensation and Benefits

The successful candidate will receive a competitive base salary and attractive company benefits. Opportunities for career progression are also available within the company.