Assistant Front Office Manager

About the Role

Hilton is seeking an Assistant Front Office Manager to join their team in Riyadh, Saudi Arabia. This full-time role involves supporting daily front office operations and ensuring a high standard of guest experience. The position requires 5-10 years of relevant experience.

Key Responsibilities

• Support daily front office activities, including guest service, registration, room inventory management, and adherence to established policies and standards.
• Assist in monitoring guest satisfaction, addressing service issues, and guiding the team to implement improvements to enhance the guest experience.
• Support revenue initiatives by promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth.
• Provide regular updates and training to ensure the team is well-informed about hotel offerings, services, and local attractions.
• Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards.
• Review VIP reservations and ensure an elevated and seamless check-in and check-out experience for VIP guests.
• Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment.

Qualifications and Experience

Candidates should possess 5-10 years of experience in a relevant field. Hilton values specific qualities in its team members, which include:

• A commitment to hospitality.
• Acting with integrity and maintaining ethical standards.
• Demonstrating leadership qualities.
• Belief in teamwork to achieve optimal outcomes.
• A sense of ownership and accountability for responsibilities.
• A focus on immediate actions, bringing urgency and discipline to tasks.

About Hilton

Hilton is a global hospitality leader recognized for its workplace culture. The company aims to provide exceptional experiences for guests and foster a supportive environment for its team members. Hilton has received recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.