Assistant Housekeeping Manager

About the Role

IHG Hotels & Resorts is seeking an Assistant Housekeeping Manager to join the Housekeeping team at Holiday Inn Riyadh Rose Yard. This full-time role is based in Riyadh and requires 2-5 years of experience. The successful candidate will support the Housekeeping Manager in overseeing daily housekeeping operations, ensuring that guest rooms, public areas, and back-of-house facilities meet high standards of cleanliness, safety, and presentation.

Role Purpose and Contribution

The Assistant Housekeeping Manager will assist in leading the housekeeping team, maintaining operational efficiency, supporting inventory control, and ensuring compliance with IHG brand standards. This position is critical in delivering an exceptional guest experience through meticulous attention to detail and effective team management.

Key Responsibilities

• Assist the Housekeeping Manager in overseeing daily operations to ensure efficient service delivery.
• Supervise room attendants, public area attendants, laundry staff, and housekeeping supervisors to maintain cleanliness and quality standards.
• Inspect guest rooms, corridors, public areas, and back-of-house facilities to ensure compliance with IHG brand standards.
• Monitor room status and coordinate with the Front Office to ensure timely room availability.
• Support the planning of daily work assignments and staffing schedules based on hotel occupancy and operational requirements.
• Assist in training, coaching, and developing housekeeping colleagues to improve productivity, service quality, and adherence to standard operating procedures.
• Monitor housekeeping supplies, linens, uniforms, and guest amenities, ensuring adequate stock levels while minimizing waste and controlling costs.
• Coordinate with Engineering to ensure maintenance issues are reported and resolved promptly.
• Ensure proper handling of Lost & Found items in accordance with hotel policies and maintain accurate documentation.
• Assist in monitoring departmental expenses and support cost-control initiatives without compromising service quality.
• Ensure compliance with health, safety, hygiene, and fire safety regulations throughout all housekeeping operations.
• Support investigations and follow-up on guest complaints, implementing service recovery actions where necessary.
• Prepare operational reports, room inspection records, and productivity reports as required.
• Act on behalf of the Housekeeping Manager during their absence to ensure continuity of operations.
• Perform any other duties assigned by the Housekeeping Manager.

Experience and Qualifications

• A minimum of 2-5 years of experience in housekeeping operations, preferably within the hospitality industry.
• Demonstrated ability to supervise and lead a team effectively.
• Strong understanding of cleanliness standards, safety protocols, and guest service principles.

Work Environment

This full-time position is based at the Holiday Inn Riyadh Rose Yard in Riyadh. The role involves working within a dynamic hotel environment, collaborating closely with various departments to ensure seamless operations and guest satisfaction.